Case Studies Success Stories

In the historic town of Windsor, 60km west of Sydney, is Australia’s Outback Bakehouse, a specialised cafe and pie shop. Established in 2010, it was originally opened by the owner to assist in the distribution of more pies for his father’s much larger and well-established family bakery in Dural, NSW.

In the beautiful historic town of Stroud, NSW, you will find an old-fashioned milk bar & café providing quality café food, coffee, tea, milkshakes, gelato, and a huge range of lollies and gifts.

Business owners need to consider many factors when opening a new business. For Bear and Bean Espresso House owner Yianni, it was how he could run a growing cafe while saving money and servicing his customers.

When Aldo and Marisa, the owners of Orange Tenpin Bowl, NSW, had enough of the rising costs associated with their EFTPOS fees, they knew they had to ‘spare’ their business and make some changes.

Naomi, the owner of Bare Beauty House in Manly, NSW, realised she wasn’t receiving the customer support she needed from her EFTPOS provider. It was then she knew making some changes to her business costs would be as beautiful as her clients leaving her salon.

When Raelene, the Practice Manager of Preston Veterinary Clinic & Hospital, realised they were paying too much EFTPOS fees, she luckily stumbled across Smartpay and never looked back.

When Rosa opened her hair salon 23 years ago in Drummoyne, NSW, she thought the most convenient way to process EFTPOS payments was with a bank provider. However, with business costs rising, Rosa started growing sick of paying the monthly EFTPOS fees and the lack of support from her bank.

When Kelly, the owner of The Skin Hub, made the switch to Smartpay, the independent payment specialist, the impact was immediate. "In the first month alone, we saved $500 by going with Smartpay's solution - that's about $6000 a year, which is a big boost when all your other costs are going up."

Unlike most EFTPOS solutions, there are no card fees to manage with Zero Cost™ EFTPOS. Instead, the terminal automatically adds a surcharge to your customer's total. "We love our Smartpay EFTPOS solution. They are so easy to deal with. All the surcharging calculations come pre-programmed, and that's a big time saver by itself."

Rather than sit on hold to their bank again, they called Smartpay about Zero Cost™ EFTPOS. “Switching to Zero Cost™ EFTPOS is saving us $5,000 a year and we're delighted with the service." “From the beginning, we knew Smartpay was the right choice for us.”

When we caught up with Jim, the owner of Gwynneville Bakery in Wollongong, he was doing something he rarely did before: taking a break. It was something he could now afford to do since Zero Cost™ EFTPOS had put the brakes on his EFTPOS fees.

When JW Hair made the switch to Zero Costs™ EFTPOS, not only did they save $12K p.a. – they finally got a reliable terminal. “When you’re already paying the bank $12,000 a year in card fees, having a terminal connection that constantly drops out just adds insult to injury,” says owner Jonathan.