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Smartpay Customer Reviews

See Why Smartpay is Australia’s Best Choice for Business EFTPOS

Smartpay is your trusted payment solutions provider with a proud history of serving over 30,000 businesses. With years of experience delivering cutting-edge payment technology, we’re a preferred payments partner for businesses in Australia and New Zealand.

Our mission is to simplify payments and empower businesses like yours with efficient, secure and reliable payment solutions. We’ve partnered with businesses of all sizes, from local boutiques to thriving franchises, helping them save on EFTPOS fees. Our fleet is over 45,000 terminals and counting.

Join thousands of businesses who’ve made the switch to Smartpay. Explore our solutions and customer reviews to find out why we’re best-in-class at providing EFTPOS solutions.

Women fixing client brows in salon chair

What our customers have to say

Based on 324 reviews
Excellent communication. Professional support. Cost effective. Have been with smartpay for some years after being with banks merchant services. Smartpay far superior. One of the best eftpos merchant services, if not the best. Opinion shared by others we recommended Smartpay.
I’m a very skeptical person at times, but Gabriel and his team make the experience easy and stress free.We changed over from one of the big banks and I was worried that we would be even more out of pocket. Not the case at all. Gone paying so much to the big banks, honestly highly recommend, you will definitely save money with SmartPay. I’ve had no issues with our customers either.Thanks Gabriel and your team for making it happen, looking after us and saving us money.
Jenna K.
Jenna K.
Excellent service. Efficient and quick response to customer requirements with sales manager Donald Kang.
vanny S.
vanny S.
Extremely happy with the SmartPay facilities and not being charged fees
Angela L.
Angela L.
Partnering with SmartPay has been the best move for our business.Alasdair you have been an absolute gentleman to deal and have kept things running smoothly and hassle free which I appreciate.I couldn’t recommend SmartPay more highly.Wish I had known about it years ago
Maree R.
Maree R.
iv been been using smart pay for over 3 years now in my restaurant (burger hub) and it has been flawless. The customer service is out standing, i'm currently in the process of referring a friend for her weekend market stall.
jason M.
jason M.
SmartPay is amazing. It saves my business a lot of money, my customers don't mind that we use SmartPay either. Onboarding went smooth, the customer service is awesome, my account manager is Samantha and she is AMAZING! I ask her that many obscure questions and she just nails it. Absolute legend.
Sam R.
Sam R.
We as a Cafe were hesitant in changing from bank to Smartpay but after just 2 months we can see the great savings already saving almost a thousand dollars in fees. It will just get better and better for our business. The set up procedure and on-call advice you could not fault. Thanks Smartpay!
Margaret S.
Margaret S.
I haven't had customer service like this in years. I was looking for a portable payment system - my useless bank still hasn't responded after 2 weeks (Thanks ANZ) but I visited another business and I had to pay on his eftpos machine so I asked him about his machine (which was Smartpay) and he was rapt - so I came home and called. I nearly fell off my chair when the answered straight away, I had been allocated a case manager (Tim Dobson) within 10mins and away we went. We did have a few hoops to jump through (from my end as I am a new business) over a couple of days but Tim was patient, obviously experienced and by late Wednesday arvo all approved - and the machine arrived in Melbourne from Sydney on Friday morning. Now - I'm a mature aged person so I called tech support to make sure I was doing it right - and they answered straight away - and within a few minutes I was good to go. You know when you battle away with something and then you get to the right person/company and it's so easy you almost can't get your head around it. Honestly - this is the difference between speaking to someone direct and only being able to contact some via email. I cannot recommend SMARTPAY enough.As for ANZ/Stripe/Square (2 weeks and zip from any of them) - thanks for nuthin!!
Wendy E.
Wendy E.
We are new customers to Smart Pay and so far have thoroughly enjoyed the experience. Customers are generally not bothered with small commission. Best part is having an accounts manager - Charles, who has been a great support and responsive to all of our concerns. Highly recommend this service.
Tribal Tastes F.
Tribal Tastes F.

See Our Small Business Success Stories

Why Choose Smartpay?

When it comes to EFTPOS solutions for businesses, Smartpay leads the way as a provider of choice. Here are some of the things our customers love us for:

Tailored EFTPOS solutions

You’re in control. Choose from automated surcharging with Zero Cost™ or a Simple Flat Rate.

Customise Your EFTPOS Machine

Enjoy add-on payment features and select POS integrations free of charge.

No Lock In Contracts

With no lock-in contracts, we offer flexibility and support as your business changes.

24/7 Specialist Support

Round the clock support from our friendly team of local experts based in Australia & New Zealand.

User Friendly Technology

Plug & play EFTPOS machines make set-up and troubleshooting a breeze.

Keep Your Bank Account

No need to ditch your bank. Enjoy next day settlement to your existing bank account.

At Smartpay, we understand the unique situations businesses face, that’s why we provide you with choice. We offer a range of EFTPOS solutions, including Smartpay Zero Cost™ EFTPOS and Simple Flat Rate. Our EFTPOS solutions are designed to help your business save on EFTPOS fees. 

We’re on a mission to give you a better deal than the bank and make payments simple for your business. Join thousands of thriving small-to-medium-sized businesses across Australia who enjoy the Smartpay difference.

Who Uses Smartpay?

Our solutions are loved by businesses of all sizes and industries across Australia. With cost savings to reinvest, improved cash flow and simple end of month reconciliation, it’s easy to see why we are the EFTPOS solution of choice.


The EFTPOS solution for cafés, bars, pubs or restaurants. Suited features include:

Portable Terminals

Take payments at the table or the counter

POS Integrations

Manage orders, inventory and reservations

Tipping & Cash Out

Available to add optionally

Hair & Beauty

The EFTPOS solution for spas, salons, nail bars and hairdressers/barbers. Suited features include:

Plug & Play Terminals

Process payments quickly and in style

POS Integrations

Manage customer appointments and loyalty programs

Customisable Surcharging

You choose when and how a surcharge applies


Retail businesses of all niches and sizes. Suited features include:

Portable Terminals

Perfect for in-store and offsite payments (pop-ups or events)

POS Integrations

Easily manage inventory, sales reporting and more

Additional Payment Options

Alipay and WeChat Pay, attracting Chinese tourists

Food Services

Food retail and services like butchers, takeaways and food stores. Suited features include:

Easy-To-Use Terminals

Plug & play, multi-connectivity and portability

POS Integrations

Easy management of stock, orders and customers

Customisable Surcharging

You choose when and how a surcharge applies


Tune up your savings with the perfect EFTPOS solution for mechanics, panel beaters, tyre stores and more. Suited features include:

Portable Terminals

Perfect for taking payments in the workshop or offsite after job completion.

Customiseable Surcharging

You choose when and how a surcharge applies.

POS Integration

Easy management of stock, orders and customers.

smartpay eftpos machine

Save on Merchant Service Fees with Smartpay EFTPOS Machines

Our EFTPOS solutions are designed to help your business save on EFTPOS fees, or receive a predictable bill. 

Choose the best EFTPOS plan for your business.

Smartpay Zero Cost™ EFTPOS

Never pay EFTPOS fees again when you switch to Smartpay. Our Smartpay Zero Cost™ solution lets you take payments without worrying about transaction fees. Smartpay Zero Cost™ EFTPOS is the way to eliminate your business' EFTPOS fees.

Simple Flat Rate

Transparent and simple pricing, with a Simple Flat Rate for all Visa and Mastercard transactions.

Getting Started with Smartpay

Speak with one of our Aussie payment specialists today! Every month, our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.