Beautiful EFTPOS Savings for Bare Beauty House

Bare Beauty House

NSW

Naomi, the owner of Bare Beauty House in Manly, NSW, realised she wasn’t receiving the customer support she needed from her EFTPOS provider. It was then she knew making some changes to her business costs would be as beautiful as her clients leaving her salon.

Customer Service: An Essential Service For Any Business

Since opening four years ago, Bare Beauty House has been servicing customers' beauty needs with their conscious lifestyles in mind. Owner Naomi understands that an individual’s time and values are important to their sense of self, so she curated an environment where her customers could come and maximise their self-care experience while reducing their impact for a low-tox lifestyle. She now has the help of 10 staff working at the salon while she splits her time between the salon floor and running her business.

Along with her hair and beauty service offering, Bare Beauty House's success undoubtedly has to be attributed to its exceptional customer service and care for its clients. The beauty salon understands the client’s need for low-tox services while also giving their customers value for money. However, with the growth of sales came the rise in card payments and the monthly EFTPOS bill. To top that off, Naomi didn’t feel supported by her previous bank provider, prompting her to take action.

"I looked into changing my EFTPOS provider as the fees were getting out of control. I didn’t feel supported as a customer either by my provider at the time, so I looked into changing."

Naomi

Bare Beauty House

Change of EFTPOS Provider Proves Not Intimidating As Thought

Naomi shared that, at first, she was nervous about surcharging but soon realised that it wasn’t as big of a change as she initially thought. She noticed that other businesses were also surcharging, so she gave it a try and was pleasantly surprised with how her customers took the change.

“I was actually really nervous about passing on the surcharge and almost didn’t go ahead with Smartpay because of it”, Naomi said.

“But I noticed a lot of other businesses were already surcharging, and it was the only way to help keep my prices down for my clients without sacrificing the quality and service.”

“Not one person has flinched at paying the surcharge, and I know, especially my repeat customers, would prefer to cover a small surcharge than be hit with a price increase in times like these. I’m really glad I made the move.”

A Business Made For Small Businesses

Naomi’s journey with Smartpay started when one of Smartpay’s payment specialists reached out while she was shopping for EFTPOS providers.

“I was actually contacted by one of Smartpay’s payment specialists. Switching was really easy, I kept my business bank and swapped out my EFTPOS machine. It was a seamless and simple switch with no downtime.”

With the switch to Smartpay, Naomi noticed the difference straight away. The stand-out feature of Smartpay was the service. “They have a 24/7 support line which I found super helpful,” says Naomi. Knowing there was support available at all times gave her a feeling of ease.

“I just love that I have a payment provider who specialises in EFTPOS payments. I love the ease of doing business with Smartpay.”

“The team at Smartpay is always contactable, really friendly, and helpful to deal with. Great customer service is extremely important to me, and I can tell it is to Smartpay as well.”

An upgraded terminal with the same great service

Naomi was recently upgraded to the Smartpay Android EFTPOS terminal and has had no problems with the switch since receiving it.

“I was recently upgraded to the new terminal, and even that process was easy. Someone came in, set me up and away I went. The terminal is very intuitive, and my staff love it.”

“The new Android terminal is easy to use and modern. I love that it’s portable and requires minimal training for my staff. Plus, it looks so nice in our salon.”

EFTPOS Savings Eases Pressure for Beauty Business

Like most Smartpay customers, after switching to Smartpay Zero Cost™ EFTPOS, Naomi has been able to use her monthly bill savings to reinvest into her business.

“I am saving thousands a year on EFTPOS fees, which is simply brilliant. With the savings, I have been able to hire an apprentice; supporting someone’s start in the industry and my business.”

“The savings each month will help me continue to reinvest in my business, including staff training and introducing new services I think our clients would like. I also would love to expand the salon in the future.”