Basic transactions – Refunds


1. To start REFUND transaction from idle screen. Press TRANS (Up key)

2. Press 4 to select REFUND

3. Enter the refund amount. Press CLEAR key to change or ENTER key to continue.

4. Merchant will need to enter Refund Password. Press ENTER

5. Offer terminal for customer to present their card

6. If card was inserted or swiped then customer selects account using function keys (Up/Down and Menu keys). Customer to enter their PIN. Press ENTER

7. Terminal displays transaction result APPROVED or DECLINED. Terminal automatically prints MERCHANT RECEIPT with REFUND clearly highlighted at top of receipt.

8. To get back to the EFTPOS ready screen, press CANCEL at any time