How can I return a terminal?

If you wish to return a terminal (replacement or cancellation) please

1. Call our Contact Centre, on 1800 433 876 and request a Return Courier Label (RCL) satchel.

1a. If it is a replacement terminal, you should have an RCL in the box. Use this one.

2. An RCL should take a day or 2 to arrive.

3. Please put the terminal in the original box, or a similar one to keep it protected (any damage will be your accountability).

4. Put the box in the RCL and drop this off to the nearest Australian Post office or post box.