Card not present transactions (MOTO)

I’m already a Smartpay customer, how can I take payments over the phone? or when the physical card is not available?

Card not present transactions or Mail Order/Telephone Order (MOTO) are when purchases are made when the physical card is not in the store. This scenario could apply if the customer is talking to you over the phone and wishes to pay for the product/service via credit card over the phone.

If you are wanting to accept MOTO transactions you will need to request for this function via our Merchant Services team.

You will be required to provide the following:

✓ Bank statement less than three months in age

✓ Settlement account for Smartpay device

Proof of residential address document (Utility bill, Lease agreement, Bill of sale, anything addressed to the director).

Our partner for these types of transactions, Merchant Warrior settles these transactions in two business days with the Merchant Service Fee deducted from each transaction.