I’m already a Smartpay customer, how can I take payments over the phone? or when the physical card is not available?
Card not present transactions or Mail Order/Telephone Order (MOTO) are when purchases are made when the physical card is not in the store. This scenario could apply if the customer is talking to you over the phone and wishes to pay for the product/service via credit card over the phone.
If you are wanting to accept MOTO transactions you will need to request for this function via our Merchant Services team.
You will be required to provide the following:
✓ MOTO Application Form – Completed and Signed
✓ Business Bank Statement (within the past 90 days)
Following this, you will receive an email with the next steps to complete your MOTO application. Our partner for MOTO, Merchant Warrior settles these transactions in two business days with the Merchant Service Fee deducted from each transaction.