Contactless Transaction Declines

Your customer may have disabled the contactless function on their card via their bank. If the customer has enabled contactless and the transaction still declines, you can ask the customer to insert the card into the terminal.

If your terminal is experiencing problems with only contactless transactions, please give our support team a call – they are available 24/7 to help. In the unlikely instance that something is wrong with your Smartpay terminal, we will send you a replacement terminal free of charge.

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