Frequently Asked Questions
Most banks and other EFTPOS providers charge you fees based on the type of card your customer pays with (international cards and premium cards cost you more!). Rather than paying different rates for different cards, with a simple flat rate you pay one rate for all – Visa, Mastercard and EFTPOS – transactions. This means you’ll always know what you’ll pay each month.
EFTPOS, Debit, Visa and Mastercard cards are included. AMEX can be added to your terminal but isn’t included in the flat rate.
It’s a fixed percentage for all credit and debit card transactions and a fixed cent rate for EFTPOS.
Tap & Pay payments attract the same rate as cards that are inserted and which require the customer to enter a PIN.
Any business who has a monthly turnover can apply for a simple flat rate.
There is no penalty for growing your sales – we won’t charge you a higher rate for a better than expected turnover, however we monitor all merchants to ensure the expected turnover has matched the quote provided.
No. There is no minimum term required for simple flat rate.
Your earnings are settled into your account the next business day. This means we settle Monday, Tuesday, Wednesday, and Thursday transactions the next day, and Friday, Saturday and Sunday transactions on Monday. The funds are available to you depending on your bank’s processing.
Public holidays settlement will be deposited on the next business day. If you have requested MOTO transactions, these payments are processed by our partner Merchant Warrior and settle every two business days and have the MSF deducted before settlement.
Can I choose which bank account the funds are settled into or will you only settle to selected banks?
With Smartpay you have the freedom to choose any business bank account for your settlement.
Your simple flat rate includes x1 portable lightweight terminal. If you want additional terminals you will need to pay a monthly fee for these.
Our lightweight terminal can connect via 3G mobile, Wi-Fi, or broadband and can support add-on functions like Tap n Go, Tipping, Mail Order/Telephone Order (MOTO) and Surcharge Add-on. PLUS coming soon – Alipay and WeChat Pay.
Once your application is approved it’ll take 5–7 business days for the terminal to arrive.
No. Paper rolls are free! Just pay Shipping & Handling.
As a Smartpay customer you will have access to our 24 hours a day, seven days a week technical support service. Simply call 1800 531 784 and our experienced team will help you. If you experience a problem with your terminal that can’t be resolved by our technical support team over the phone, we will courier you a replacement terminal at no additional cost.
No. Your Smartpay terminal will be upgraded automatically free of charge during the life of your lease.
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Every month our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.