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Switching EFTPOS became a $5,000 Christmas Miracle for Butcher

Every retailer’s nightmare; your bank’s EFTPOS crashing during your Christmas rush.

It was also the last straw for West Sky Butcher, says co-owner Cristina.

Rather than sit on hold to their bank again, they called Smartpay about Zero Cost™ EFTPOS.

“Switching to Zero Cost™ EFTPOS is saving us $5,000 a year and we're delighted with the service."

“From the beginning, we knew Smartpay was the right choice for us.”

Giving bank EFTPOS the chop

After opening their European-style butchery and deli in 2017, Cristina and her husband relied on the EFTPOS solution provided by their local bank.

However, as their business grew, so did their EFTPOS fees. By 2021 the couple realised they needed to make a change.

“We got to a stage where we could not absorb these costs anymore."

a meat display case in a butchery

“When the bank’s EFTPOS terminal let us down during Christmas, we’d had enough. We were paying $5,000 a year in fees and they were still letting us down. It wasn’t good enough.”

Zero Cost™ EFTPOS makes life easy

Zero Cost™ EFTPOS from Smartpay differs from traditional EFTPOS, which charges merchants a fee for every card transaction. With Zero Cost™ EFTPOS, customers are charged a small surcharge instead.

Our Smartpay terminal works like clockwork.

“Our staff loves how everything is automatic. We receive the net amount, and that makes reconciliation very easy.”

“The terminal came fully loaded, ready to go. We have not had to call Smartpay once with a problem. Clearly, they are doing something right.”

display case with meat at butcher

Turning better returns into better service

“We are fortunate that all our customers were very understanding of the change we made. They like paying with a card or mobile wallet for sheer convenience.”

“We are saving $5,000 a year and re-investing that into new equipment to provide an even better service to our customers.”

I feel Smartpay's Zero Cost™ EFTPOS is the perfect solution for growing businesses like ours. They are real payment specialists.

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost™ EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.