Switching EFTPOS Became a $5K Christmas Miracle for Butcher

West Sky Butcher
Every retailer’s nightmare; your bank’s EFTPOS crashing during your Christmas rush. It was also the last straw for West Sky Butcher, says co-owner Cristina.

Rather than sit on hold to their bank again, they called Smartpay about Smartpay Zero Cost™ EFTPOS.
“From the beginning, we knew Smartpay was the right choice for us. Switching to Smartpay Zero Cost™ EFTPOS is saving us $5,000 a year and we're delighted with the service."

Giving bank EFTPOS the chop

After opening their European-style butchery and deli in 2017, Cristina and her husband relied on the EFTPOS solution provided by their local bank.

However, as their business grew, so did their EFTPOS fees. By 2021 the couple realised they needed to make a change.

“When the bank’s EFTPOS terminal let us down during Christmas, we’d had enough. We were paying $5,000 a year in fees and they were still letting us down. It wasn’t good enough.”

“We got to a stage where we could not absorb these costs anymore."

Smartpay Zero Cost™ EFTPOS makes life easy

Smartpay Zero Cost™ EFTPOS differs from traditional EFTPOS, which charges merchants a fee for every card transaction. With Smartpay Zero Cost™ EFTPOS, customers are charged a small surcharge instead.

"Our Smartpay terminal works like clockwork. Our staff loves how everything is automatic. We receive the net amount, and that makes reconciliation very easy.”
"The terminal came fully loaded, ready to go. We have not had to call Smartpay once with a problem. Clearly, they are doing something right."
West Sky Butcher
a meat display case in a butchery

Turning better returns into better service

“We are fortunate that all our customers were very understanding of the change we made. They like paying with a card or mobile wallet for sheer convenience.”

“We are saving $5,000 a year and re-investing that into new equipment to provide an even better service to our customers.”

"I feel Smartpay Zero Cost™ EFTPOS is the perfect solution for growing businesses like ours. They are real Payment Specialists."

How West Sky Butcher is benefiting with Smartpay

Savings Per Year
Based in
Hand holding phone tapping Android terminal surrounded by cafe items

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