Every retailer’s nightmare; your bank’s EFTPOS crashing during your Christmas rush.
It was also the last straw for West Sky Butcher, says co-owner Cristina.
Rather than sit on hold to their bank again, they called Smartpay about Zero Cost™ EFTPOS.
“Switching to Zero Cost™ EFTPOS is saving us $5,000 a year and we're delighted with the service."
“From the beginning, we knew Smartpay was the right choice for us.”
Giving bank EFTPOS the chop
After opening their European-style butchery and deli in 2017, Cristina and her husband relied on the EFTPOS solution provided by their local bank.
However, as their business grew, so did their EFTPOS fees. By 2021 the couple realised they needed to make a change.
“We got to a stage where we could not absorb these costs anymore."
“When the bank’s EFTPOS terminal let us down during Christmas, we’d had enough. We were paying $5,000 a year in fees and they were still letting us down. It wasn’t good enough.”
Zero Cost™ EFTPOS makes life easy
Zero Cost™ EFTPOS from Smartpay differs from traditional EFTPOS, which charges merchants a fee for every card transaction. With Zero Cost™ EFTPOS, customers are charged a small surcharge instead.
Our Smartpay terminal works like clockwork.
“Our staff loves how everything is automatic. We receive the net amount, and that makes reconciliation very easy.”
“The terminal came fully loaded, ready to go. We have not had to call Smartpay once with a problem. Clearly, they are doing something right.”
Turning better returns into better service
“We are fortunate that all our customers were very understanding of the change we made. They like paying with a card or mobile wallet for sheer convenience.”
“We are saving $5,000 a year and re-investing that into new equipment to provide an even better service to our customers.”