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Saving $12K in EFTPOS fees child's play for Lollipops franchise

Haley, the Lollipop’s franchise owner in Bayswater WA, loves the joy her children’s playland brings. She also loves that her business is no longer paying EFTPOS fees.

“Switch to Zero Cost™ EFTPOS is saving us about $12,000 every year. It’s fantastic!”

Juggling rising costs with Covid

“Our original EFTPOS came with our business banking when we started the franchise. It wasn’t perfect, but it was convenient at the time.  

“However, with Covid we noticed our merchant fees creeping up and hurting our cashflow.”

“We were paying about $1000 per month in fees, which is a lot for a small business like ours, especially with other cost increases like staff penalty rates. I needed to find an alternative solution.”  

With a little research, she had her answer, Smartpay’s Zero Cost™ EFTPOS.

Zero Cost™ EFTPOS joins the party

Smartpay Zero Cost™ EFTPOS doesn’t charge the merchant a transaction fee. Instead, a small surcharge is automatically worked out and added to the bill for the customer to pay.

The customer has the choice in how they pay, and the Merchant is not left carrying the significant cost of merchant fees.

“Switching to Smartpay’s Zero Cost™ EFTPOS means I don’t need to increase my prices."

“I have seen a dramatic increase in surcharging across businesses in the last 12 months and I think most people are used to it now.”

“We are glad to say our customers have been very supportive of this change and we’ve received very little pushback.”

Little details make a big difference.

While the savings alone is reason enough for making the switch, it’s all the details that Smartpay gets right that makes all the difference, says Haley.

“Smartpay really has thought about the customer experience”

“I have 26 part-time staff and the automatic surcharge set up of the Smartpay terminal is the only way to go.”

“I could not have done this any other way. I also love that I can bypass a surcharge when required, and have a cheaper debit option for larger transaction sizes.”

“Smartpay’s Zero Cost™ EFTPOS is a great way to manage my costs and still provide options to customers.”

Saving $12K a reason to celebrate

“Zero Cost™ EFTPOS has really helped my cash flow, and I’m reinvesting that $12,000 into the business to cover other expenses and purchase new equipment,” says Haley.

“I do wholeheartedly recommended Smartpay’s Zero Cost™ EFTPOS. It’s a great payment solution.” 

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost™ EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.

We have signs on our counter and advise customers when they pay; we are very transparent. The surcharge appears on the terminal screen and their receipt.