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Hair salon changes EFTPOS style and saves $17K

Hairstyles come and go, but for Bailey & Co Hair Salon in Black Rock one thing was constant: ever-rising EFTPOS fees.

That all changed when owner Marcia switched to Zero Cost EFTPOS from Smartpay and those fees disappeared, saving the business $17,000 a year.

“It’s the best move I have made.”

“I have spoken to so many other businesses about their fantastic solution.”

Covid behind those hair-raising EFTPOS fees

Ever since Bailey & Co Hair opened in 1992 and Marcia got her first EFTPOS terminal from her bank, she says EFTPOS fees had always been a sore point, but it was Covid that proved to be the tipping point for her.

“Everyone was paying with their card or mobile, and that took those fees to a ridiculous level, to around $1400 a month.”

“Our bank’s EFTPOS fees were not sustainable anymore.”

“With inflation and other costs going up, something had to give, so we shopped around and found Smartpay’s  Zero Cost™ EFTPOS.”


Zero Cost™ EFTPOS gives retailers back control

With a standard EFTPOS set up, retailers pay a merchant service fee for each transaction. 

With  Zero Cost™ EFTPOS there are no fees to pay because the costs are passed on to the customer as a surcharge. This is all calculated automatically and added to the final bill.

The payment landscape has changed, and Smartpay has enabled us to remove a cost, which is so important during these challenging times.

Good change is a natural change

“I have kept all my other banking with my bank, just moved my EFTPOS.” 

“Switching to Zero Cost™ EFTPOS was seamless.”

“We did not want any interruptions, and that’s what we got with Smartpay. We were up and running immediately.

Not only was Bailey & Co up and running, but Marcia immediately noticed a difference in the quality of her connection.

“With our bank’s EFTPOS terminal the connection was poor, which is not optimal.”

“Our Smartpay terminal has a much better and more reliable connection.”

“Our clients have been very supportive of the change too. They understand we are a small business and we now provide options. They can pay a small fee for the convenience of using their credit card and continue to earn their points, or pay by debit or cash.”

Team reaps the rewards of savings

“Smartpay’s terminals work very well. We are getting the full value of every transaction and what goes into our account we keep. That makes reconciliation easy.”

“We’re saving $17,000 a year, which helps me reward and recognise my great team.”

“I have recommended Smartpay’s Zero Cost™ EFTPOS to many small businesses. It’s really worth having a close look at.”

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost™ EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.