Customer Satisfaction Survey Results

19 Nov 2020 | News

For the last three years, we have conducted regular Customer Satisfaction Surveys. We do this because we have a genuine interest in receiving honest feedback from our customers, which drives constant refinement in our products and customer experience. A massive thank...

Trading safe during COVID-19

20 Apr 2020 | News

Following the outbreak of COVID-19 in Australia, a number of lockdown rules and restrictions have been put in place to limit the spread of the virus. This has had a significant impact on the way many businesses operate. We understand this is a stressful time for many...

Cleaning your EFTPOS terminal

20 Mar 2020 | How to, News

We suggest cleaning your EFTPOS terminal more frequently than you normally would to help prevent the spread of germs. The best way to clean your EFTPOS machine is with these 2 easy steps:   1. Dust off the keys and printer compartment with a micro-fibre cloth or...

Capturing the moment with Chinese mobile payments

13 Jan 2020 | Case Studies, News

Offering Alipay and WeChat Pay has given one photography business a big reason to smile. Magic Memories partners with tourist attractions to capture those special moments for guests and a growing Chinese market presented a new payment opportunity, says their Country...

How an EFTPOS “tune up” saved one Ultra Tune franchise over $10K

20 Nov 2019 | Case Studies, Featured, News

Servicing your car can save you hundreds in fuel costs. And finetuning your EFTPOS solution can save your business thousands in bank fees. That’s what the team at one Ultra Tune car service franchise discovered when they made the switch to SmartCharge. Financial...

Tips to help you prepare for the busy season

8 Nov 2019 | How to, News

The festive season is a busy time of the year especially for small businesses in retail and hospitality. Preparing for the increase in foot traffic can sometimes be a little daunting, we have a few tips to help prepare for the season ahead.   Be one step ahead...

Weekend Max Mara Benefits from Mobile Chinese Payments

2 Sep 2019 | Case Studies, News

“Mobile payment saves time during the sale process as the customer can pay in a way which is familiar and convenient to them, which in-turn leads to a higher level of customer satisfaction.”         -Tanja West-Hill Max Mara is a popular Italian fashion...

How Burger Chef launched their business using SmartCharge

1 Aug 2019 | Case Studies, News

Burger Chef is a newly opened burger shop in Newcastle. The owner, Dorrian used to run a pizza business 5 years ago. Back then he used to pay $800 a month in merchant fees across his 3 stores. He realized with a tighter margin, his new business should not be absorbing...

How to surcharge and keep your customers smiling

18 Jul 2019 | Featured, How to, News

Is adding a surcharge for electronic payments right for your business? Sure, it might save your business thousands in transaction fees, but what about your customers? How will they react? With the right EFTPOS solution, it’s easy to introduce a surcharge that’s fair...