Getting Started User Guide – Android

1709 0 April 10, 2024

Thank you for choosing Smartpay. Let’s get you ready to begin taking payments.

What’s in the box

A920Pro Android Terminal
A920Pro Terminal base unit
Power supply (USB type-C)
Pre-loaded SIM card
Protective screen
Silicone case

The Android Terminal

Mag stripe reader
Colour touchscreen
Insert Card reader
Scanner button
Volume Control button
USB-C Charging port
Power button
Scanner
Contactless card reader
Printer
Printer latch
Rear Camera
Battery cover
Battery cover latch

Turning on the Android Terminal

To power the terminal on, press and hold the power button on the right side of the terminal for 2-3 seconds.

Turning off the Android Terminal

To turn off press and hold down the power button on the right side of the terminal for 3 to 5 seconds and then select ‘Power Off’.

How to Restart the Android Terminal

To turn off press and hold down the power button on the right side of the terminal for 3 to 5 seconds and then select ‘Restart’.

Connectivity

Wi-Fi Connection Set-Up

If you do not have Wi-Fi please skip this step

You will be prompted to configure Wi-Fi with “Configure Now?”
Select ‘OK’ and the Wi-Fi setting screen will appear
Select your preferred Wi-Fi network (Avoid free shopping centre Wi-Fi)
Enter the Wi-Fi password
After you have signed in click the back arrow in the top left (As pictured)
Allow the terminal to run its initialisation cycle
(The home screen will appear when the initialisation is successful.)

4G Only Set-Up

If you wish to use 4G only on your terminal;

Select cancel
Tick ‘Dismiss forever, I will use Mobile Data.’

Checking Terminal Connection

Check that there is a Wi-Fi/4G signal at the top of the screen
Wi-Fi:
4G:
Tap on the ‘3-line/Hamburger’ ☰ icon
Tap on ‘Merchant Menu’
Tap on ‘Log On’
The terminal will print out a receipt ‘Log On Success’
If not please call 1800 433 876

Payments & Refunds

Making a Payment

Transaction Type Purchase then Enter the amount on the screen
Press ‘Continue’ when you are ready to proceed with a payment
Press the ‘X’ in the top Right Corner to cancel a transaction
Get the customer to Tap, Insert or Swipe their card

Performing a Refund

Change Transaction Type to Refund
Enter the refund amount on the screen
Press ‘Continue’ when you are ready to proceed with the refund
Enter the refund password (You will need to get this from SmartPay)

Smart Tip: A refund can only be performed with the same payment method

Change Paper Roll

Flip the terminal over
Lift the printer hatch lever underneath the terminal
Remove the empty paper roll core
Insert the new roll in the paper well, as pictured, Thermal side facing down in this image Extend an inch of the paper roll over the top of the lid
Close the printer cover by pressing it shut.

Smart Tips:

The receipt will print blanks, if the roll is not inserted in the correct direction.
Make sure the paper roll feeds in the correct direction, with the Thermal side for printing on

Settlement

Tap on the ‘3-line/Hamburger’ ☰ icon
Tap on ‘Merchant Menu’ to display a selection of options.
Tap on ‘Merchant Reports’
Tap on ‘Summary Report’.

Smart Tip:

This option will not zero (clear) the transactions of the day. The Automatic settlement which is set by default will do this.

Previous days Settlement:

Tap on the ‘3-line/Hamburger’ ☰ icon
Tap on ‘Merchant Menu’ to display a selection of options.
Tap on ‘Merchant Reports’
Tap on ‘Last Reconciliation’

Display & Audio Settings

Screen Settings

When the Screen Goes to Sleep:
Tap the screen twice to wake the screen or, press the power button on the right side of the terminal to wake the screen.

To Adjust Screen Brightness:

Swipe down from the very top of the screen
The Android Menu will appear, swipe down again on the tab, to expose the Brightness bar
To increase brightness, hold and move the dot on the screen brightness bar towards the right
To decrease brightness, hold and move the dot towards the left

Volume Settings:

Left side of the terminal there is a + and – press this to turn the volume up and down.

If you wish to mute the terminal (no sound) Press either + or – to bring up the volume controls. Then select the Bell symbol on the screen.

Sound on:

Mute:

Receipt Options

Reprint Receipt:
Tap on the ‘3-line/Hamburger’ ☰ icon to see menu options. Select ‘Reprint Receipt’.

Change Print Receipt Options:

Tap on the ‘3-line/Hamburger’ ☰ icon to see menu options.
Tap on ‘Merchant Menu’ to display Merchant related functions
Tap on ‘Custom Settings’
Turn on options by swiping the toggle switch to the right
- Print Admin (Settlements will display on screen)
- Print Merchant (Merchant copy)
- Print Customer (Receipt auto prints)
- Prompt Customer (ask if you would like to print)

‘Prompt Customer’ for a receipt is set to timeout in 6 seconds by default. Tap the time to re-select your preferred timeout.

Transactions

Transaction Search

Transaction search can be used to find and reprint a previous transaction or perform a VOID of a previous transaction.Tap on the ‘3-line/Hamburger’ ☰ icon to see menu options.

How to Search for a Previous Transaction:

Select ‘Search Transaction’, it will default to ‘Transaction’ Search type
Use the ‘Search by’ dropdown to select what you want to search
Enter the search value and tap the search key, or the result in background to close the keyboard

How to Search and Void a Transaction

Select ‘Search Transaction’
Use the ‘Search by’ dropdown to select ‘Void Transaction’
Enter the search value for the transaction you want to Void
Tap on the transaction to pop-up the Void option
You will be prompted to reconfirm this is the correct transaction – Confirm to Void
Enter your Void Password
Transaction will be voided

Advanced Settings

How to Change Your Terminal Wi-Fi Network:

Swipe down from the very top of the screen to bring up Wi-Fi, Bluetooth or Mobile Data options.
Tap on the Wi-Fi icon to enable Wi-Fi.
Touch and hold the Wi-Fi icon to open the available list of Wi-Fi connections.
Select your preferred Wi-Fi connection.
Enter the Wi-Fi password and select ‘CONNECT’.