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Zero Cost™ EFTPOS serves up $12K savings for cafe

In uncertain times, one thing is certain: switching to Zero Cost™ EFTPOS can save you big bucks.

For the owners of Gerringong Deli and Café , Dave and his wife, their recent move to Smartpay’s Zero Cost™ EFTPOS is now saving them $1,000 every month.

“I’m so glad I made that call. We’re saving $12,000 per year in EFTPOS fees and that’s a huge deal to us”, adds Dave.

“With so many costs going up, it’s great to be able to reduce costs where possible.”

Rising cards fees puts pressure on cashflow

Crunch time came for Dave and his wife when they noticed more customers paying by card and mobile phone. After 22 years serving great coffee and food by the seaside, suddenly their EFTPOS fees were skyrocketing.

“The fees were even higher for premium cards and I was asking myself, ‘why am I paying for all these reward points?’”

“I was paying the fees, and the bank and customers were benefiting. That’s when I decided to get in touch with Smartpay and find out more about Zero Cost™ EFTPOS.” Dave says.

Zero Cost™ EFTPOS lets out the steam

While traditional EFTPOS set-ups charge the merchant an average transaction fee of 1-2%, it can be even worse for smaller businesses. For 20% of merchants with an annual card turnover below $100,000, their average transaction fees are above 2% (1).

That’s why many are turning to a no-fee solution like Smartpay’s Zero Cost™ EFTPOS to fix this unfair situation.

With Smartpay’s Zero Cost™ EFTPOS, the customer pays a small extra fee that covers the cost of the transaction. This fee is automatically added to the total amount and saves the merchant from paying it.


Payment Pros makes switching easy

According to Dave, switching to Smartpay was a breeze because of the expertise of the Smartpay team.

“If I need to call them, they are onto it. Not multiple transfers like my old bank.” 

“Payments is all Smartpay does, and they are very good at it.”

He says he also loves how simple the Smartpay terminal is to use and how it automatically calculates the surcharge.

“We do not need to worry about anything. It’s integrated with our POS and it all runs very smoothly.” Dave adds.

Surcharging now an everyday thing

Another thing Dave found easy was letting his customers know about the change. 

“Honestly, I don’t think surcharging is an issue anymore. Payments have changed in recent years and we all encounter surcharging all the time. ” Dave shares.

“In my experience, customers expect it now and respect the position of small businesses.”

“Saving $12,000 is significant to us, and gives that little extra breathing space on all those other expenses that crop up.”

(1) The Cost of Card Payments for Merchants Sept 2022.

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost™ EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.