Skin Body Spa saves $5,000 a year with Smartpay’s flexible EFTPOS

Skin Body Spa

NSW

Skin Body Spa owner, Anne, has a simple tip for anyone running a business who wants to reduce their frown lines: Switch your EFTPOS to Smartpay today.

With 35 years in the beauty industry, Anne has spent the last seven building up a thriving business and a loyal clientele at her full-service Lilydale salon, located near Victoria’s Yarra Valley. Her team of five diploma-qualified therapists offers a wide array of treatments, including waxing, facials, and various spa and massage therapies, all provided with attentive and personal service.

“We’ve built a strong reputation for the care we give our clients. We don’t cut corners.”

Rising EFTPOS fees were becoming a real financial burden.

However, behind the calm and polished atmosphere of the salon, rising EFTPOS fees were becoming a real financial burden. Anne faced a tough choice: raise prices or absorb the cost. Switching to Smartpay gave her a third option: save over $5,000 a year while keeping clients happy and her business running smoothly.

Giving clients options and taking back control

After years with a big bank provider, Anne was frustrated. The fees kept creeping up, and her only options were raising prices or absorbing the cost herself. She turned to her clients and asked what they’d prefer: a small surcharge or higher prices?

Although her bank offered surcharging, Anne found Smartpay’s model more appealing. With Smartpay, clients can either tap and pay a percentage fee, or insert their debit card and pay a fixed amount. This approach is often a cheaper option for higher-value services like spa treatments.

Also, unlike her old bank, Smartpay doesn’t charge her a monthly terminal rental, which was another big tick in the “WIN” column for Anne.

"I asked my clients if they preferred a price rise or a small surcharge. They chose the surcharge, and they’ve appreciated having a choice at the terminal. "

Anne

Skin Body Spa

“Smartpay lets my customers choose what fee they’re comfortable with. It’s fair, and it works really well for bigger services like spa packages.”

Simple to operate and stay on track

Beyond the savings, the overall experience has been a big upgrade, says Anne. Her team loves Smartpay’s Android touchscreen terminal and the built-in daily settlement reports have made balancing the books a breeze.

“The new terminal is really intuitive, and the daily reports help us stay on top of our accounts.”

And because Smartpay deducts fees before settling funds into her bank account, it’s easier to keep track of what’s been paid and avoid surprises at the end of the month.

“The fact that the fees are taken out before they settle funds into my account means what I receive is what I keep.”

She’s also using Smartpay’s MOTO feature to take phone payments, which is ideal for clients who want to purchase gift vouchers without coming into the salon.

More support. More savings. Less stress.

Running a salon means juggling countless tasks, so when you need help with a payment, fast and reliable support matters. This is another area where Anne has found she has one less thing to worry about since making the switch.

“When I call Smartpay, I get answers quickly. Their team knows what they’re doing and it’s a real time-saver.”

Anne’s verdict?

On top of the fairer surcharge model for customers, the intuitive terminal, and strong support, Anne is saving over $5,000 a year, which she says is a real help with covering essentials like stock and utilities.

“Smartpay just works. The pricing is fair, the support is there when I need it, and I’ve saved thousands. I’m really happy I made the switch.”