How an EFTPOS “Tune Up” Saved One Ultra Tune Franchise Over $10k

Ultra Tune
Servicing your car can save you hundreds in fuel costs. And finetuning your EFTPOS solution can save your business thousands in bank fees.
That’s what the team at one Ultra Tune car service franchise discovered when they made the switch to Smartpay Zero Cost™ EFTPOS. Financial Controller Kendall says she expects it will save the business $10-$20K every year.

Tell us about your Ultra Tune franchise

We are a mechanics service centre. Our director owns four workshops in different suburbs.

What were the challenges with your old EFTPOS solution?

High merchant fees – just the standard bank fees, but it all adds up when you have four stores making a lot of sales over a year. And our director thought you needed an extra degree just to read the bank statement. We were being charged variable fees – different amounts for EFTPOS and various cards. It was quite complicated.
"The big push was the money we could save and how easy Smartpay made things - the surcharge is calculated for us."
Ultra Tune

Why did you switch to Smartpay Zero Cost™ EFTPOS?

I looked at a number of options, but decided Smartpay was the best fit for us as a small business and that they could really help us save money on those fees with Smartpay Zero Cost™ EFTPOS plan.

Basically, the big push was the money we could save and how easy Smartpay made things – the surcharge is calculated for us. It’s really clear to see what money was coming out of our business after using EFTPOS for a long time. We can also still offer EFTPOS, or cash if customers want to save paying a surcharge fee.

How easy was it to integrate Smartpay Zero Cost™ EFTPOS into your business?

Very easy. It was all delivered in the box ready to go. It was a simple system to switch over to. We played around with the machine a lot before we gave it to the stores. It helped that it includes the Amex fee as well. Now we get money back from Smartpay Zero Cost™ EFTPOS and we use that to pay off the Amex bill. And it’s consistent – I know the exact time funds hit the bank.
Cars at mechanic shop

How did your customers react to Smartpay Zero Cost™ EFTPOS?

We explain it upfront so it hasn’t been that bad – it went over quite well. I think we’ve had one or two very minor complaints – just one of our bigger customers who has multiple cars. They said “we’re a good customer, why are you surcharging” so we just suggested they could do an electronic funds transfer instead. He just wanted the reward points but now they do a transfer. We still have the option to decide whether to add a surcharge or pay it ourselves so that’s good.

How much are you saving with Smartpay Zero Cost™ EFTPOS?

When we do an invoice we add labour, parts, and so on, so we can see what we’re making on a job. We no longer have to take the cost of accepting payment off the profit.

"This saves us about $10-20k a year."

Would you recommend Smartpay Zero Cost™ EFTPOS to other small businesses?

Smartpay Zero Cost™ EFTPOS is working well for us and our director has recommended it to his friends with small businesses. We’d definitely recommend others have a closer look at it.

How an Ultra Tune franchise is benefiting from Smartpay

10k - 20k
Savings Per Year
Based in
Hand holding phone tapping Android terminal surrounded by cafe items

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