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Hair salon restyles EFTPOS fees and saves $12K

When JW Hair made the switch to Zero Costs™ EFTPOS, not only did they save $12K p.a. – they finally got a reliable terminal.

“When you’re already paying the bank $12,000 a year in card fees, having a terminal connection that constantly drops out just adds insult to injury,” says owner Jonathan.

“Now, I’m with Smartpay’s Zero Cost™ EFTPOS, I no longer pay any fees and my terminal has three option settings: a sim card, wi-fi or landline.”

hands holding hair tools

Covid changes the game for business veteran

Even with over 30 years in the business, nothing prepared Jonathan for lockdowns, and then the ongoing impact of Covid on payments.

“Prior to reopening the government was encouraging us to accept card payments. I knew that would have a substantial impact on my costs, so I started to look around for alternatives.”

“My initial objective was to find a better rate, but then I came across Zero Cost™ EFTPOS and thought what a fantastic idea.”

With Zero Cost™ EFTPOS, merchants don’t pay card fees. Instead customers pay a small surcharge, which is automatically calculated and added to the final bill.  

“I have a variety of customers, and they all want to pay a different way. Now with Smartpay, they have those options.”

A better style of service with Smartpay

“It’s fair to say the service at Smartpay is exceptional and that started with my first phone call.”

“I initially spoke to a payment specialist who really knew his stuff and the entire switching process was seamless,

“The terminal is easy to use and we love the way the terminal automatically calculates the surcharge. It allows us to focus on our customers.”

“If you call for support, you talk to a payment specialist who just gets everything sorted. They are really very good.”

Investing savings where it matters most

So, what’s Jonathan doing with that extra $12K? He’s investing it in the most important asset he has: His people.

“I decided to invest the savings in my great team of professional hair stylists with an annual bonus, so everyone benefits from Smartpay’s Zero Cost EFTPOS. 

“Our special team provides exceptional service and our customers love that,” adds Jonathan.


Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost™ EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.