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Drycleaner switches EFTPOS and removes $6K of bank fees


Warragul Drycleaners has always been happy to try something new to get a better result.

“We’ve won numerous awards for innovation over the years,” says owner Jo.

“I even studied in Europe to learn about new technologies, science and processes we could incorporate into our business.”

So when their POS provider told them they could save thousands by switching their EFTPOS to Smartpay, it was a no brainer, says Jo.

Capping costs after tough times during Covid

“What our POS provider told us about Smartpay Zero Cost™ EFTPOS resonated immediately.”

“Covid did hit us hard, and we wanted to make savings without compromising our service.”

“Reducing our bank fees was an obvious way to go. Our bank was charging us $400 to $600 every month for EFTPOS. They were even clipping the ticket for paper rolls.


“We simply couldn’t afford to keep absorbing these fees. Our margins are too tight.”

Ironing out those bank fees forever

With Smartpay’s Zero Cost™ EFTPOS, there are no bank fees for the business to pay. Instead, a small surcharge is automatically calculated and added to the total amount for the customer to pay.Warragul-Drycleaners_slide_01

“We could see that this approach would save us money – money we needed after the Covid lockdowns.”

“The solution also integrates with our POS seamlessly. It was like it was designed for us.”

“The set-up process was simple. Smartpay just makes things easy. They really are Payment Specialists. When I do call, there is no waiting – just great service from people who know their business.”

Surcharging delivers better outcomes for business

“We are saving about $6000 per year with Zero Cost™ EFTPOS.”

It makes a big difference, and it makes a lot of sense.”

“Our customers have also been very supportive. They understand we’re a small family business.”

“I think surcharging is common these days. It keeps prices down, and people can still pay by cash if they prefer."

“I’ve recommended Smartpay to many businesses. Several have switched over too, and they only have good things to say.”

“Pardon the pun, but it’s a smart move.”

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.

We have signs on our counter and advise customers when they pay; we are very transparent. The surcharge appears on the terminal screen and their receipt.