Kogarah Deli has a reputation for delighting customers with specialty meats, but what delighted owner Chris was finding a payment specialist who could save him thousands on EFTPOS fees.
"Smartpay's Zero Cost™ EFTPOS was a great discovery. They are truly a payment specialist with a fresh approach to EFTPOS.”
“We are saving close to $2000 per annum, and I expect the savings to grow as we grow our business.” Chris says.
Bank fees and service lead to better EFTPOS
“With Covid, we had more customers paying by card, and our bank fees jumped. We also had issues with our bank’s service. Long wait times on the phone, staff who don’t understand their own product. That kind of thing.”
"Our experience with Smartpay was the opposite. I was impressed."
“We talked directly with a payment specialist who cared about understanding our business. They then talked us through the pros and cons of different EFTPOS solutions.” Chris says.
“The one that made the most sense to us was Zero Cost™ EFTPOS.”
With Zero Cost™ EFTPOS, instead of the merchant paying a transaction fee, the Smartpay terminal automatically calculates a small surcharge for the customer to pay. Customers can choose how they pay and earn any card rewards, while the merchants get the full value of every transaction.
“I feel surcharging is a growing trend, and I have seen many other businesses adopt it. I felt it was right for us.”
Seamless switch to surcharging
“I had been with our banks for a few years, so I didn’t know what was involved in switching. But Smartpay made it easy.”
“The terminal arrived quickly, and we just plugged it in. All we have to do is enter the amount, and the surcharge is calculated automatically.”
"We are very happy with the Smartpay terminal and software."
But what about Chris’ customers? Are they happy to pay a small surcharge?
“We placed signs on the counter and were quite open about the surcharge.” Chris explained.
"99% are happy to pay a surcharge. I think it's commonplace now."
“They understand that we’re trying to keep costs down, so we can keep prices competitive and offer the same high level of service.”
Layering up the benefits or Zero Cost™ EFTPOS
Chris says the Deli is using savings to help pay for a part-time junior, which is great for customers. However, he’s also quick to point out that it’s more than savings where he sees a good return.
Zero Cost™ EFTPOS is awesome, but Smartpay's customer service is also excellent.
“If I call, they answer quickly, and a payment specialist who knows their stuff is there to help. It gives you a lot of confidence.”
“I’ve already recommended Zero Cost™ EFTPOS to the butcher up the road.”