Bike & Snowsport Shop Saves $8K Upgrading their EFTPOS Gear

Rocky Valley Bikes
Change happens every year in the snowsport and mountain bike industry.
“There’s always innovation going on,” says Glenyse.

And as the owner of Rocky Valley Bikes and Snow Sports in Mt Beauty, Victoria, she’d know.

But where Glenyse noticed change wasn’t happening – at least not the good kind – was with her bank’s EFTPOS solution.

"Our bank's terminal was old. It didn't integrate with our POS, and their transaction fees were costing us about $8,000 a year. So we decided to do what our customers do: We replaced the old and updated with something new and high-performing."

Smartpay Zero Cost™ EFTPOS shakes things up

Once she started shopping around, it didn’t take Glenyse long to hear about Smartpay Zero Cost™ EFTPOS solution.

With Smartpay Zero Cost™ EFTPOS, there are no transaction fees. Instead, the terminal automatically calculates a small surcharge and adds this to the bill for the customer to pay. It gives customers a choice on how they pay, while merchants get the full value of every transaction.

"Smartpay Zero Cost™ EFTPOS really resonated with me," says Glenyse.

Switching EFTPOS proves a smooth ride

“We got in touch with Smartpay, and they made the entire process very quick and easy, from the application to receiving the terminal."

“We plugged in the terminal, put a sign next to it, and we were away.”

“I wanted to be totally transparent, so we reminded everyone there was a surcharge before they paid, but honestly, people don’t mind,” Glenyse says.
Rocky Valley Ski Centre sign
"99% of customers are OK with a surcharge. They have been very supportive and appreciate we are a small business trying to reduce costs."
Rocky Valley Bikes
snow outside with massive tree

Simple terminal with easy POS integration

“As for the terminal, what an improvement! We simply punch in the amount, and the surcharge is automatically calculated.”

“And everything is integrated with our POS. It’s streamlined, and we know exactly what to expect in our bank the next day,” Glenyse says.

“We have our bank for banking, and our payment specialist, Smartpay, for EFTPOS - and everything works better.”

Savings helps business hit another gear

“We are saving around $8,000 a year, which is really significant for a small business like ours. It has improved our cash flow.”

“Our savings are helping us upgrade the cafe to include inside dining. We are very excited about that.”

If you’re a small business looking to reduce costs, I think Smartpay Zero Cost™ EFTPOS is an excellent solution. I would recommend it.”
Bikes lined up

How Rocky Valley Bikes is benefiting with Smartpay

Savings Per Year
Based in
Hand holding phone tapping Android terminal surrounded by cafe items

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