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Bike & Snowsport shop saves $8K, upgrading their EFTPOS gear

Change happens every year in the snowsport and mountain bike industry.

“There’s always innovation going on,” says Glenyse.

And as the owner of Rocky Valley Bikes and Snow Sports in Mt Beauty, Victoria, she’d know.

But where Glenyse noticed change wasn’t happening – at least not the good kind – 
was with her bank’s EFTPOS solution.

“Our bank’s terminal was old. It didn’t integrate with our POS, and their transaction fees were costing us about $8K a year.”

“So we decided to do what our customers do: We replaced the old and outdated with something new and high-performing.”

Zero Cost EFTPOS shakes things up

Once she started shopping around, it didn’t take Glenyse long to hear about Smartpay’s Zero Cost EFTPOS solution.

With Zero Cost EFTPOS, there are no transaction fees. Instead, the terminal automatically calculates a small surcharge and adds this to the bill for the customer to pay. It gives customers a choice on how they pay, while Merchants get the full value of every transaction.

“Zero Cost EFTPOS really resonated with me.”

“I’ve experienced surcharging plenty when I’m out, and it’s never bothered me. So I felt my customers would feel the same.”

Switching EFTPOS proves a smooth ride

“We got in touch with Smartpay, and they made the entire process very quick and easy, from the application to receiving the terminal. 

“We plugged in the terminal, put a sign next to it, and we were away.”

“I wanted to be totally transparent, so we reminded everyone there was a surcharge before they paid, but honestly, people don’t mind. 

“99% of customers are OK with a surcharge. They have been very supportive and appreciate we are a small business trying to reduce costs.”

Simple terminal with easy POS integration

“As for the terminal, what an improvement! We simply punch in the amount, and the surcharge is automatically calculated. 

“And everything is integrated with our Lightspeed POS. It’s streamlined, and we know exactly what to expect in our bank the next day.

“We have our bank for banking, and our payment specialist, Smartpay, for EFTPOS - and everything works better.”

Savings helps business hit another gear

“We are saving around $8000 a year, which is really significant for a small business like ours. It has improved our cash flow.

“Our savings are helping us upgrade the cafe to include inside dining. We are very excited about that.”

If you’re a small business looking to reduce costs, I think Smartpay Zero Cost EFTPOS is an excellent solution. I would recommend it.”

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.

We have signs on our counter and advise customers when they pay; we are very transparent. The surcharge appears on the terminal screen and their receipt.