High-tech Skincare Meets Smarter Payments

Vanity Skin and Beauty

NSW

As the beauty industry has evolved with technology over the past nine years, so too has Vanity Skin and Beauty, and its owner Jenna.

From a single clinic in Forster-Tuncurry, NSW, Jenna has grown her business into two bustling locations, capitalising on the increasing demand for technology-led correctional services like lasers and HIFU.

“Clients today are looking for results. We’ve evolved from spa-style facials to skin correction treatments using high-end technology.”

From surprise costs to smart control

After reviewing her numbers, Jenna was shocked to discover she was spending nearly $1,000 a month in EFTPOS fees. That prompted her to shop around.

“I did a stocktake and was surprised. I was paying almost $1,000 a month in fees.”

What stood out about Smartpay wasn’t just the rate, but the flexibility.

With Smartpay’s Zero Cost™ EFTPOS, Jenna could pass on payment processing fees with confidence and clarity. Her customers have a choice: tap and pay a small percentage, or insert their debit card and pay a fixed fee. For higher-priced services, that choice can mean real savings for customers.

"“I was hesitant to introduce surcharging, but my customers love that they can choose how they pay and what they pay. That made it so much easier.”"

Jenna

Vanity Skin and Beauty

The shift not only helped Jenna feel more confident about introducing surcharging, it also had a real impact on her bottom line.

“I’m saving around $12,000 a year, and that’s a lot for a business like mine. Our customers benefit too because I reinvest a significant amount of that into improving services."

Seamless payments that just work

With payments costs sorted, Jenna also needed a system that worked just as smoothly at the counter. Smartpay’s Android terminal fits easily into her clinic’s daily flow. She prints a summary report each day to reconcile against records, and what they receive is exactly what they keep. There are no hidden fees or end-of-month surprises. Phone payments are also simple thanks to Smartpay’s MOTO feature.

“The terminal is easy to use, the reports are clear, and what we receive is what we keep.”

Straightforward monthly statements add to the experience, helping Jenna stay in control of her numbers without the usual admin hassle.

Support that respects your time

Another bonus for Jenna was how refreshingly simple switching was itself. From sign-up to setup to ongoing support, the whole experience has been hiccup-free. And for a busy clinic owner juggling multiple priorities, that’s something not to be undervalued, says Jenna.

“It’s been a really trouble-free experience. As a business owner, I really appreciate that.”

Setting the standard in skin care and payments

By switching to Smartpay, Jenna has simplified her payments, regained control of her costs, and freed up time to focus on clients and growing the business. She’s already recommended Smartpay to others in her area—and she’s noticed more businesses following her lead.

“We were one of the first businesses in our area to introduce surcharging, and now I see the Smartpay terminal everywhere.”