Payments are the lifeblood of any business, so you need to know your EFTPOS provider will be there when you need them.
So ask providers if they:
offer 24/7 support
have dedicated experts to answer your queries or if you’ll be interacting with a chatbot
if the customer team is based in Australia or overseas.
If you need help, the last thing you want is to be stuck on hold or given the runaround.
Smartpay provides an easy plug-and-play setup with remote software updates to make your life hassle free. And if you do need help, we’re here for you with 24/7 support. Call us anytime and an Australian or Kiwi payment expert will answer – straight away!.
*Canstar study, 2018.
If you go with Smartpay, you can stick with your current bank, or change it anytime; it’s up to you.
I was delighted how seamless the setup process was.
Why is that? Probably because there are so many different fee structures and comparing options is confusing.
All-inclusive monthly plans (like what the banks’ offer) will have you paying for transactions you don’t use, while interchange plus will have you scratching your head with all the different charges for different cards.
Smartpay Zero Cost™ EFTPOS is a simple, automated surcharging solution that allows you to pass the costs of credit card processing on to your customers. This means no merchant service fees or terminal rental. These days, most customers don’t mind paying a surcharge when it’s done right.
Or perhaps our Simple Flat Rate is right for you. This is a straight-forward and transparent option that offers simplified competitive rates and helps you predict your EFTPOS bill at the end of the month.
Your EFTPOS terminal gets a workout and it needs to be up to the task. So when choosing an EFTPOS provider, consider what cards your customers use. Visa, MasterCard and tap and go are standard but do you also need to accept AMEX? Find out what cards are accepted and the costs involved.
Ask your EFTPOS terminal provider if its machines:
process payments in the blink of an eye
are always connected with 4G, Wi-Fi or broadband options
are portable so can go wherever you go as well as sit on a countertop cradle
accept all payment types, including major cards, wearables and contactless payments
will settle quickly into your chosen business bank account
integrate with your POS system
take no time to set up and require no technical know-how to use.
That’s a big tick from us. Our plug-and-play terminals are user-friendly for staff and provide a seamless experience for customers.
Your EFTPOS terminal provider is an essential partner in your business and they should be able to make a strong case for why they’re the best solution for your business. Make sure to ask them:
If they can’t answer these to your satisfaction,
keep looking.
The above should help you choose the EFTPOS provider that’s right for your business. Keen to partner with best-in-class payments specialists and save on fees? Contact the Smartpay team today!
