Problem: Till2Go isn’t pairing with my EFTPOS terminal.
Solution: You will need to use a Smartpay SmartConnect enabled EFTPOS terminal to use the Till2Go app with integrated card payments. Contact Smartpay on 1800 433 876 to get integrated.
Problem: My EFTPOS terminal can’t connect to a network.
Solution: You may be having network or Wi-Fi problems. Try a different network or move closer to the router.
Problem: My EFTPOS terminal is not accepting a transaction request.
Solution: Your terminal should be ready to perform a card transaction if it is on the integrated idle/standby screen. Please ensure that you are not in a menu or in standalone mode when sending a request from Till2Go. Also, make sure the terminal has good internet connectivity.