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How Does Smartpay Work?

Our most asked question: How does Smartpay work?

We’re an EFTPOS company that provides payment solutions to small to medium sized businesses in Australia and New Zealand. Put simply, we help merchants accept card payments through our portable EFTPOS machine and simplify the process as much as possible, backed by local 24/7, 365-day expert support.

Our most popular EFTPOS solution, Zero Cost™ EFTPOS, is a no-fee EFTPOS product that passes on a small surcharge to the customer, completely covering your merchant service fees and monthly terminal rental if you transact more than $10,000 per month. We also offer a Simple Flat Rate solution if you choose to absorb merchant fees.

We’ll cover our solutions in more detail below.

Step 1 - Getting started with Smartpay

Ready to start saving on EFTPOS fees? Perfect! We are here to make the switch to Smartpay as seamless as possible.

At Smartpay, we offer two plans: Zero Cost™ EFTPOS and Simple Flat Rate. You can look at which one will be more suited to your business, or if you prefer to speak to a Payment Specialist to help you decide, call us on 1800 574 999.

Step 2 - Choosing the perfect solution

We understand that no two businesses are the same, which is why we offer two solutions that merchants can choose from:

Zero Cost™ EFTPOS Plan

Exactly as its name states – it’s Zero Cost™ EFTPOS! This is our most popular solution, trusted by thousands of merchants across Australia. If you are a business that transacts more than $10,000 per month on card transactions, we can completely eliminate your merchant service fees and monthly terminal rental.

We understand some months may be slower than others – if you transact less than $10,000, there is a small terminal rental fee of just $34.95+ GST.

Learn more about Zero Cost™ EFTPOS.

Simple Flat Rate Plan

Our Simple Flat Rate plan means no nasty surprises or bill shock at the end of the month. After connecting with a Payment Specialist, you will be given an industry-tailored flat fee for all Visa, Mastercard, Alipay and WeChat Pay transactions.

A customer comes in and wants to pay with a platinum frequent flyer card? No problem – enjoy one Simple Flat Rate, and predictable monthly transaction fees.

Learn more about Simple Flat Rate

Step 3 - Completing an application

Once you’ve decided on the perfect EFTPOS solution for your business, a Payment Specialist will walk you through a quick application over the phone. They’ll also let you know of any further documentation needed to get started.

Once approved, we’ll deliver the terminal to your door! This process is easy and end-to-end and can take as little as a week to move through.

Step 4 - Start transacting!

You’ll receive your Smartpay Starter Kit, including a step-by-step guide on how to set up your Smartpay EFTPOS machine.

Our terminals are built to be user-friendly and Plug & Play. Of course, if you are having any trouble and would like more guidance, you can always call our local support team on 1800 433 876

You are now ready to start taking payments! Simply punch in the amount on the terminal the customer needs to pay, and the surcharge is calculated automatically for you. You will receive the full amount of every transaction next business day, settled into a business bank account of your choosing.

Step 5 - Enjoy 24/7, 365 Support

We understand the frustration of dealing with the big banks, with endless wait times and queues to speak to a human. At Smartpay, we pride ourselves on our customer service, which is why we have a 24/7, 365 technical help desk team and a designated point of contact for every merchant.

If you are having any technical issues, just give our local customer service support team a call at any time, and they will be able to help you through your problem.

Frequently Asked Questions About Smartpay

EFTPOS, standing for Electronic Funds Transfer at Point of Sale, is a type of payment that can be processed at any card terminal that accepts card payments – whether from a card, phone, watch or wearable device.

EFTPOS transactions have become the new norm, and is the most common way customers choose to pay in Australia.

We work with thousands of businesses across Australia and New Zealand, across hundreds of industries. From restaurants to retailers and businesses in between, chances are we service your industry.

See how our small business EFTPOS solutions can help you, give us a call on 1800 841 836 to see if we can work with your industry.

EFTPOS machines have long been considered essential for businesses. Accelerated further by the increase in card usage throughout the COVID-19 pandemic, more customers than ever choose to pay by contactless payments – facilitated by an EFTPOS machine. 

Our card machine can take all card payments, including: Apple Pay, Google Pay, Samsung Pay, Debit cards, Visa and Mastercard, American Express, Alipay and WeChat pay.

Customers now expect the ability to make card transactions when purchasing goods or services at small businesses – and we’re here to help you process them!

Smartpay terminals are simple to use. Once you complete a quick application with a Payment Specialist, we’ll send your new EFTPOS terminal to your business. You’ll also receive a Getting Started guide, but if you have any questions during set-up you can call our 24/7 support number.

Once you get your EFTPOS machine, simply switch it on and start taking payments! Accept all the popular payment types in all the popular ways.

A team of Payment Specialists are on-hand to help you make the switch to Smartpay – and can often have you up and running in less than a week!

Our merchants receive 24/7 customer support, 365 days a year from Aussie and Kiwi EFTPOS specialists. Need help at 3AM during late-night trade? We can help.

Not happy with your EFTPOS machines? With no lock-in contracts, cancel anytime.

You don’t need Wi-Fi to use Smartpay. Every Smartpay merchant receives a dedicated 4G modem with their payment terminal, providing you with a reliable connection. You can also connect your terminal to a mobile hotspot if needed. Of course, should you choose to use your own Wi-Fi connection for your Smartpay EFTPOS terminal, that’s possible too. 

Buying an EFTPOS terminal outright is a way to make business owners feel obliged to stay with a provider. That’s why at Smartpay, we lease our EFTPOS machines to merchants – with no monthly rental fee if you transact more than $10,000 per month with our Zero Cost™ EFTPOS plan.

Alongside this, technology regularly changes, so your latest and greatest terminal could very quickly become outdated and require an upgrade, leaving you out of pocket. All of our software updates are completed remotely, meaning you don’t need to do anything on your end to have the latest security features on your terminal.

Your card transactions are settled into your business bank account next business day. This means we settle Monday, Tuesday, Wednesday and Thursday transactions the next day, and Friday, Saturday and Sunday transactions on Monday. The funds are available in your bank account depending on your bank’s processing times.

Our merchants have found that their customers are accepting of a minimal surcharge. Surcharges are now common in many industries, such as bars, cafes, restaurants, automotive services and professional services, and help businesses cover rising transaction costs.

With clear countertop signage provided by Smartpay at each terminal, we ensure you clearly communicate the appropriate surcharge amount to your customers before they pay. The card machine also clearly indicates a surcharge before a customer pays.

You can choose to pay the surcharge for your customer on a particular transaction by bypassing this on the terminal. In this case, you will be billed the surcharge amount instead of the customer.

Alternatively, you can suggest the customer pays by debit (which can be a lower cost) or cash (no surcharge).

When setting up Zero Cost™ EFTPOS, you can always pay the Debit/EFTPOS cost yourself instead of passing it on to the customer. This way, your customers can still pay by card but only pay a surcharge for using a Visa or Mastercard (debit or credit).

You can pay the charge yourself for credit and debit card transactions and payments but choose to do this on an individual transaction level.

No, you don’t need to worry about that! Zero Cost™ EFTPOS is hassle-free with no admin on your part, and we ensure that your surcharge covers your cost of acceptance and is compliant with Reserve Bank of Australia (RBA) surcharging standards. We don’t allow a merchant-controlled surcharge to take the hassle out of managing this, and this rate covers the transaction fees.

Our terminals automatically calculate a surcharge and add a small commission, which is how Smartpay makes money through our Zero Cost™ EFTPOS solution. Similar to this, our Simple Flat Rate includes a small commission. 

Smartpay has a team of Payment Specialists based across Australia and New Zealand. Unlike some other EFTPOS providers, we believe in local, 24/7, 365 day a year support – which our 30,000+ merchants love!

To get started, please complete our form to Get Started, and a Payment Specialist will give you a call to complete a quick application over the phone.

As a leading EFTPOS provider and payments specialist, we have teamed up with some of the world’s best point of sale (POS) providers to deliver fast, simple and secure integrated payments solutions. You can see our POS partner integrations here.

We have no lock-in contracts, and you can cancel at any time. However, if you leave within your first 12 months, you’ll need to pay the set-up fee that is initially waived, which is $90+GST.

The Smartpay team are experts at in-person payments – we currently do not accept online payments.

Start saving on EFTPOS fees today!

Speak to a Payment Specialist to get started.