Zero cost Eftpos with SmartCharge
Frequently Asked Questions
Zero cost Eftpos with Smartcharge
Frequently Asked Questions
What type of terminal will I get?
Our lightweight terminal can connect via 3G mobile, Wi-Fi, or broadband and can support add-on functions like contactless payments, Tipping and Mail Order/Telephone Order (MOTO). You can also enable Alipay and WeChat Payments, however we can’t surcharge these so you’ll be charged merchant service fees for these transactions.
Who is eligible for zero cost Eftpos with SmartCharge?
Any business with an average turnover of over $10,000 per month of credit card transactions can apply for Smartcharge. If your turnover is below this on a particular month on any terminal, however, you will be charged terminal rental but you won’t have any transaction fees to pay. To see how this minimum threshold is calculated, read the FAQ “Is terminal rental an extra charge?”.
How do I manage the surcharge with my customers?
Many of our merchants have found that their customers are accepting of a minimal surcharge. Surcharges are now common in many industries such as bars, cafes, restaurants, automotive services and professional services.
We provide countertop signage with each terminal to make sure that you are clearly communicating the surcharge amounts to your customers before they pay. The terminal also indicates there is a surcharge in the idle screen of the terminal and it clearly separates the amount on screen when they confirm the amount to pay.
What if a customer doesn’t want to pay the surcharge?
You can choose to pay the surcharge for your customer on a particular transaction by bypassing this on the terminal. If you choose to bypass the surcharge we’ll subtract the surcharge amount from your settlement for that day’s trading so there is still no bill to pay at the end of the month. We will however send you an invoice for any surcharges paid by you.
Alternatively, you can suggest the customer pays by debit (which is a lower cost) or cash (no surcharge).
Can I offer a free card payment option for my customers?
You can choose when setting up Smartcharge to always pay the debit/eftpos cost yourself instead of passing on to the customer. This way your customers can still pay by card, but only pay a surcharge for using a Visa or Mastercard (debit or credit). For credit card payments you can pay the charge yourself but you choose to do this on an individual transaction level.
What card payments can I accept with SmartCharge?
EFTPOS, Debit, Visa and Mastercard cards are included.
AMEX can be added to your terminal if you have an AMEX merchant ID however AMEX will still charge you fees for these transactions. Talk to us if you want to add a merchant controlled surcharge to the terminal to apply a surcharge to these transactions as well.
You can also accept Chinese mobile payments Alipay and WeChat Pay, but we can’t currently surcharge these QR transactions. You’ll be billed the associated merchant service fees.
Are there any set up fees?
We waive the $90 +GST set up fee on joining and you only need to pay it if you leave before 12 months.
Do I still need to calculate my cost of acceptance for the RBA surcharging rules?
No you don’t need to worry about that anymore! Smartcharge is hassle-free with no admin on your part.
What’s the difference between SmartCharge and just adding a surcharge I can control?
- You need to calculate your own acceptable surcharge
A new standard was set by the RBA to ensure that a business’s surcharge does not exceed the actual cost of accepting the payment. If you choose to apply a surcharge yourself you must be sure it does not exceed the costs of processing payments, or you could face a penalty for excessive surcharges.
To set an appropriate surcharge you’ll need to work out your cost of acceptance for each payment type.
- With a merchant managed surcharge, you still get a bill for transaction fees at the end of the month and you’ll have to be on top of it to ensure the surcharge fees you have collected cover that bill.
- It also means that it will come through as part of your sales so there could be additional admin for you to split that out from your sales. However, if you prefer a merchant controlled surcharge we do offer this add-on with our Simple Flat Rate.
What if my business grows or I have a higher turnover than expected?
Will I be locked in to a lengthy contract?
How long does it take for funds to settle?
Can I choose which bank account the funds are settled into or will you only settle to selected banks?
Is terminal rental an extra charge?
You can’t aggregate the value of sales across all your terminals.
What about Tap & Pay or contactless payments?
How long does it take for the terminals to arrive?
Do I have to pay extra for paper rolls?
What if I have technical problems?
As a Smartpay customer you will have access to our 24 hours a day, seven days a week dedicated technical support service. Simply call our experienced team and they will help you. If you experience a problem with your terminal that can’t be resolved by our technical support team over the phone, we will courier you a replacement terminal at no additional cost.
Will I need to pay for any security or software updates to the terminal?
Got any other questions? Give us a call 1800 433 876
More about SmartCharge
Ready to say goodbye to Eftpos bills?
Get in touch
Give us a call on 1800 433 876 today, or submit your details and a payments specialist will call you back.
We can turn around your application by the next business day so you can start saving straight away.