As a payments solution expert, Smartpay was quick to recognise the importance of accepting Alipay and WeChat Pay payments, and is one of the first payments providers in Australia and New Zealand to integrate Dynamic QR codes on EFTPOS terminals.
“The ability to take mobile payments is usually met with pleasant surprise,” says Tanja. “It saves time during the sale process as the customer can pay in a way which is familiar and convenient to them, which in-turn leads to a higher level of customer satisfaction”.
Despite being in an international airport where their pool of customers changes every day, Tanja says the store does have returning customers. “Having Alipay and WeChat Pay available has helped to increase our customer retention, “ says Tanja. “With this payments system in place our Chinese customers are quite happy to come back, and they also tell friends and family we accept Alipay and WeChat Pay which has driven more business our way.”
In addition to being a payments provider, Smartpay offers support with these marketing platforms. Alipay’s Discover provides a great opportunity for businesses to connect with over 1 billion Alipay users.
Tanja says her store has been successful using this platform to advertise any sales or promotions, and to attract Chinese customers with special offers and coupons. They are also able to take part in Alipay’s seasonal promotional campaigns like the latest global Red Packet campaign.