Great Thai food is all about balance. So too is a great payment solution.

And for CB Thai, discovering on-the-go EFTPOS terminals that would integrate with their POS system and automatically add the correct surcharge? Well, that was irresistible.

“Our margins are very tight and the bank fees were just going up all the time. It was getting very challenging,” says Ken, who owns the family Thai Restaurant and Takeaway on the Sunshine Coast.

After saying bye to the bank, and hello to SmartCharge from Smartpay, Ken is all smiles.

“We are saving now $300 – $400 per month, so that’s $3,600 to $4,800 p.a. That makes a big difference to our cash flow.

SmartCharge offers simplicity

“Switching was easy. I gave Smartpay my details and next thing the terminals arrived, and we were up and running.”

“It’s simple plug in and play. Now, we are fully integrated with our POS and I’m not incurring all those bank fees.”

“It’s working very well. The surcharge calculation is automatic. It’s quick, efficient and our staff like that. We know how much is going into our bank account, so the whole reconciliation process is easier.”

“We also love the portable 3G terminal, which we use when we deliver our meals, and we deliver a lot of meals.”

Transparent surcharging, happy customers

Ken, says they took a very straightforward approach to introducing a surcharge.

“I have noticed other establishments surcharging, so I think customers are use to it.”

“I have signage on the counter and the surcharge appears on the terminal with each transaction, so my customers know where they stand and the small surcharge they are paying.”

“Nighty nine percent of our customers are happy to pay the small fee”

Reinvesting in the business

CB Thai are using their savings to invest in local advertising, and have recommended SmartCharge to a number of businesses.

“The restaurant industry is a very engaging group and we are constantly talking about ways to reduce costs and work more efficiently. SmartCharge was the right choice for us.”

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about SmartCharge. To talk about how surcharging could work for your business get in touch with the team at Smartpay.

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