Allseasons Carpet Cleaning and Pest Control are experts at eliminating pesky things – including annoying EFTPOS bank fees.
How did they do that? Simple. They switched to SmartCharge from Smartpay.
It’s a move that is saving the business almost $10,000 a year, while helping their technicians on the road.
Taking care of business
Allseasons is a family-owned and operated business dedicated to providing customers with the highest levels of service, and their payments solution just wasn’t cutting it, says owner Jo.
“We were using one of the bank apps for payments. However, our staff found the app difficult to use, so I started shopping around for a better solution.”
“We were also getting charged about $800 a month in fees.”
“We have 12 vans, so I needed a simple solution that was cost-effective, and one the team would be at ease using.”
Going fee-free and easy with SmartCharge
“We compared a few companies. I was impressed with Smartpay. They were really interested in how we operated and our needs, and worked with us.”
“SmartCharge was the right solution.”
“The application process was simple. The terminals arrived by post and Smartpay walked us through the straightforward setup. It’s like a plug-and-play.”
Turning old fees into new business
Unlike your typical EFTPOS solution, SmartCharge has no fees. Instead, your customer pays a small surcharge, which is automatically added to the bill.
“It’s working very well. The boys in the vans love the way the surcharge is automatically calculated. It’s so easy.
“We have put a little sign on all our terminals and our technicians explain to all our customers that there is a surcharge for card payments.”
“Most people are absolutely fine in paying this small amount.
They prefer to use their card over cash.”
And while customers are happy for the convenience, Allseasons is chuffed to be making significant savings.
“We’re now spending that money on additional advertising to drive more business, so our Smartpay solution is helping in many ways.”
“I’d definitely recommend Smartpay. They had the right solution for us. However, I was more impressed with their customer service, and they continue to impress. ” says Jo.
Want to know more about surcharging?
To find out more about how surcharging could work for your business, get in touch with the team at Smartpay today.