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Star Nails Studio: Latest Winner of Our $5,000 Quarterly Draw

We interviewed Thanh Tan, the owner of Nghe Hiep Oriental Supermarket and Star Nails Studio who is this quarter’s ‘refer a friend’ winner of the $5,000! Read what Thanh had to say about Smartpay and the win below!


Congratulations on the win! Tell us a bit about yourself and your business

 We’ve always been in the grocery store business. My mum and dad ran a grocery store business in Vietnam when I was little and were living there. We moved to Australia in 1987 and even as I graduated from school I was interested in running my own business. I have dabbled in a variety of businesses across difference industries but ultimately found groceries to be the most reliable and stable income for my family. After all, groceries are a necessity in life! I’ve been in this line for more than 10 years now; I currently run this business along with a nail studio with my wife.



How did you join Smartpay?

We have a great community within the area and we heard about Smartpay from a few of my friends who were with them. I was very curious about the savings. At that time I was paying the bank not only for merchant fees but also terminal rental. With two businesses, I was paying up to $1,000 per month! Now we pay none.

In the beginning, I was worried about surcharging my customers but many businesses around the area are already surcharging so people are aware and understand what they are paying for. 

I found that my customers don’t use cash as much these days and generally don’t mind paying a few cents for the convenience of using card transactions.


What made you recommend Smartpay and make the referral?

The savings are the main reason why I recommended Smartpay. Many businesses within our area are already surcharging with other companies. We picked Smartpay as as we didn’t need to pay anything at all with Zero Cost™ EFTPOS. We also thought that the 30 cent charge on debit card inserts was reasonable compared to other companies (it was half the cost!). We were a lot more comfortable offering that option to our customers.



How does it feel to be the lucky winner? Any ideas on how you might spend the $5,000?

Surprised! I was definitely not expecting it as I thought I was only receiving the standard referral bonus. We will be putting this aside for our family holiday this year.

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about SmartCharge. To talk about how surcharging could work for your business get in touch with the team at Smartpay.