Anglesea Surf Lifesaving Club knows a thing or two about rescues – and that includes rescuing bank fees.
After refurbishing club facilities, Alex, the club Bar Manager, decided the new restaurant and bar should have EFTPOS – a first for the club – and started researching options.
What she discovered surprised her: not all EFTPOS solutions are equal, and SmartCharge could help the club save thousands.
“Eftpos is new to us, however, we estimate the Smartpay SmartCharge solution will save the Club about $10,000 in merchant fees per year. That’s money we are redirecting into the Club and its facilities, so all members benefit.”
A simple solution without the bank fees
Like most businesses setting up EFTPOS for the first time, the club started by talking to their bank, and but the bank fees made Alex wince.
“I looked into my bank’s terminal solution first and found the fees costly,” says Alex.
“That was when a friend mentioned Smartpay SmartCharge. They were using it in their restaurant and were very happy.”
With SmartCharge, you don’t pay for each card transaction. Instead, the solution automatically calculates a surcharge and adds this to the total that your customer pays.
“At first I was worried about surcharging members, so I spoke to a number of small businesses in the local area and found that surcharging has become quite standard, so that gave me a level of comfort.”
Great customer service, speedy set-up.
If there is one thing you appreciate in hospitality, its good customer service. And that was another thing about Smartpay that stood out for Alex.
“We were opening the new restaurant and bar in December – the busiest time of the year – so we were up against it.”
“Smartpay understood my urgency and was able to fast-track my application. They were the only provider who could. The terminals arrived, and we were up and running on time.”
“Their customer service was excellent, and the simplicity of the Smartpay terminal is great.”
“The simplicity of the Smartpay terminal is great. I have a team of 30 volunteers and with SmartCharge they don’t have to think about the surcharge. It’s calculated automatically, and it’s fully integrated with our POS system,” says Alex.
Smooth waters for surcharging
She also happy to learn her instincts about surcharging were spot-on, and customers were quick to accept it.
“We set up signs beside the terminals explaining the surcharge, and that was it.
We have not had any issues. Our members appreciate that by applying a surcharge, we can keep our prices low, so they still benefit.”
The right solution for small businesses
“SmartCharge has helped with our cash flow. The solution is easy to implement, it’s efficient, quick, and there are no charges I have to budget for at the end of the month.”
Want to know more about surcharging?
If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about SmartCharge. To talk about how surcharging could work for your business get in touch with the team at Smartpay.