Voiding a transacting will cancel the transaction. The cardholder will not be charged anything and the transaction will not appear on your monthly statement. You can use this as an alternative to refunds if the transaction is before the daily settlement window. No Merchant Service Fees are charged for voided transactions.

  1. Press MENU
  2. Select CREDIT TRANS
  3. Select VOID TRANS
  4. Select STAN
  5. Identify the corresponding STAN number on the merchant receipt
  6. Enter the STAN number and press ENTER
  7. Press ENTER to Confirm the transaction you want to void
  8. Enter the void password – 123456 and press ENTER
  9. Press ENTER to confirm the void
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