Keeping your terminal safe and secure

Your Smartpay payment terminal is a financial device and terminal security is important. The following points will help you and your team keep your Smartpay terminal safe.

Do not let unauthorised people tamper with your terminal. Always verify the identity of any third-party persons claiming to be repair or maintenance personnel before granting them access to modify or troubleshoot your device.  You can ask for photo identification or call Customer Service to verify.
If you need to change your terminal, do not install, replace, or return devices without verification. Contact Smartpay, we will always send you a pre-paid reply envelope to return any device, free of charge.
If you observe suspicious behaviour and indications of device tampering or substitution, report the incident as soon as possible to your store manager or owner, and contact Smartpay.
Your staff at point-of-sale locations are important to the security of your terminal so ensure they receive training and are aware of the procedures to detect and report attempted tampering or replacement of devices.  Help is available at https://www.smartpay.com.au/help-centre/

Read these payment terminal care tips to keep your terminal in tip-top shape and avoid downtime.