Basic Troubleshooting

Is your terminal not transacting? You can perform some basic troubleshooting yourself to try and fix an error if the terminal is not working.

 

Check if the built-in printer is jammed

If your built-in printer is jammed this can affect the transactional capability of the terminal.

Check the paper rolls have been put in correcting and is facing up the right way and make sure the printer cover is closed. Sometimes the paper rolls can be jammed and not allow the terminal to process.

 

Do you have a working internet connection?

Your EFTPOS terminal requires a working internet connection to process transactions.

If you are using a 3G connection on your terminal, You can check if your area has a working network connection by entering your postcode from the Mobile (data & calls) section at https://outages.telstra.com.au/

If you are unsure if the internet is working, check your internet service provider (ISP) to see if there are any outages in your area. If you are using Wi-Fi or a Base ethernet connection, you can also check other devices, such as mobile phones and laptops to see if they can connect to the internet.

If you are experiencing difficulty with connecting to the internet, give your internet service provider a call.

 

If there is a working internet connection, check if the terminal is connecting to the internet.

To check if your terminal is connecting to the internet.

Press MENU and select MANUAL LOGON.

If the receipt prints with a declined message then your terminal cannot connect to the internet. If you have a working internet connection, but still cannot make a transaction, give our technical support team a call on 1800 433 876

 

If your internet connection is not working, did you know that your terminal is capable of connecting via Wi-Fi or 3G?

Learn how you can change how your terminal connects to the internet.