Zero cost EFTPOS with SmartCharge

Frequently Asked Questions

Zero cost EFTPOS with Smartcharge

Frequently Asked Questions

What type of terminal will I get?
Our lightweight terminal can connect via 3G mobile, Wi-Fi, or broadband and can support add-on functions like contactless payments, Tipping and Mail Order/Telephone Order (MOTO). PLUS coming soon – Alipay and WeChat Pay Chinese payments.
Who is eligible for zero cost EFTPOS with SmartCharge?

Any business with an average turnover of over $10000 per month of credit card transactions can apply for Smartcharge. If your turnover is below this on a particular month however you will be charged terminal rental but you won’t have any transaction fees to pay. To see how this minimum threshold is calculated, read the FAQ “Is terminal rental an extra charge?”.

How do I manage the surcharge with my customers?

Many of our merchants have found that their customers are accepting of a minimal surcharge. Surcharges are now common in many industries such as bars, cafes, restaurants, automotive services and professional services.

We provide countertop signage with each terminal to make sure that you are clearly communicating the surcharge amounts to your customers before they pay. The terminal also indicates there is a surcharge in the idle screen of the terminal and it clearly separates the amount on screen when they confirm the amount to pay.

What if a customer doesn’t want to pay the surcharge?

You can choose to pay the surcharge for your customer on a particular transaction by bypassing this on the terminal. If you choose to bypass the surcharge we’ll subtract the surcharge amount from your settlement for that day’s trading so there is still no bill to pay at the end of the month. We will however send you an invoice for any surcharges paid by you.

Alternatively, you can suggest the customer pays by debit (which is a lower cost) or cash (no surcharge).

Can I offer a free card payment option for my customers?

You can choose when setting up Smartcharge to always pay the debit/eftpos cost yourself instead of passing on to the customer. This way your customers can still pay by card, but only pay a surcharge for using a Visa or Mastercard (debit or credit). For credit card payments you can pay the charge yourself but you choose to do this on an individual transaction level.

What card payments can I accept with SmartCharge?

EFTPOS, Debit, Visa and Mastercard cards are included.

AMEX can be added to your terminal if you have an AMEX merchant ID however AMEX will still charge you fees for these transactions. Talk to us if you want to add a merchant controlled surcharge to the terminal to apply a surcharge to these transactions as well.

Are there any set up fees?

We waive the $90 +GST set up fee on joining and you only need to pay it if you leave before 12 months.

Do I still need to calculate my cost of acceptance for the RBA surcharging rules?

No you don’t need to worry about that anymore! Smartcharge is hassle-free with no admin on your part.

What’s the difference between SmartCharge and just adding a surcharge I can control?
  1. You need to calculate your own acceptable surcharge
    A new standard was set by the RBA to ensure that a business’s surcharge does not exceed the actual cost of accepting the payment. If you choose to apply a surcharge yourself you must be sure it does not exceed the costs of processing payments, or you could face a penalty for excessive surcharges.
    To set an appropriate surcharge you’ll need to work out your cost of acceptance for each payment type.
  2. With a merchant managed surcharge, you still get a bill for transaction fees at the end of the month and you’ll have to be on top of it to ensure the surcharge fees you have collected cover that bill.
  3. It also means that it will come through as part of your sales so there could be additional admin for you to split that out from your sales. However, if you prefer a merchant controlled surcharge we do offer this add-on with our Simple Flat Rate.
What if my business grows or I have a higher turnover than expected?
There is no penalty for growing your sales – in fact we hope the money you save on fees helps you grow your business.
Will I be locked in to a lengthy contract?
No. There is no minimum term required for Smartcharge. However if you leave before 12 months you’ll need to pay the set up fee that is initially waived ($90+GST).
How long does it take for funds to settle?
Your earnings are settled into your account the next business day. This means we settle Monday, Tuesday, Wednesday, and Thursday transactions the next day, and Friday, Saturday and Sunday transactions on Monday. The funds are available to you depending on your bank’s processing.
Can I choose which bank account the funds are settled into or will you only settle to selected banks?
With Smartpay you have the freedom to choose any business bank account for your settlement.
Is terminal rental an extra charge?
There is no terminal rental as long as your terminal processes $10000 of credit card transactions in that month (excludes AMEX and MOTO if enabled and all debit transactions). If you don’t meet this amount in any given month, you’ll simply pay $34.95 (plus GST) for that month per terminal.
You can’t aggregate the value of sales across all your terminals.
What about Tap & Pay or contactless payments?
Your terminal can accept contactless payments and are still zero cost to you (unless you opt to pay the surcharge for that specific transaction).
How long does it take for the terminals to arrive?
Once your application is approved it’ll take 5–7 business days for the terminal to arrive.
Do I have to pay extra for paper rolls?
No. Paper rolls are free! Just pay Shipping & Handling.
What if I have technical problems?

As a Smartpay customer you will have access to our 24 hours a day, seven days a week dedicated technical support service. Simply call our experienced team and they will help you. If you experience a problem with your terminal that can’t be resolved by our technical support team over the phone, we will courier you a replacement terminal at no additional cost.

Will I need to pay for any security or software updates to the terminal?
No. Your Smartpay terminal will be upgraded automatically free of charge during the life of your lease.

Got any other questions? Give us a call 1800 433 876

More about our zero cost EFTPOS solution

Ready to say goodbye to EFTPOS bills?
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Give us a call on 1800 433 876 today, or submit your details and a payments specialist will call you back.

We can turn around your application by the next business day so you can start saving straight away.

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