Smartpay’s Simple Flat Rate

Frequently Asked Questions

Smartpay’s Simple Flat Rate

Frequently Asked Questions

What is meant by a simple flat rate?
Most banks and other EFTPOS providers charge you fees based on the type of card your customer pays with (international cards and premium cards cost you more!). Rather than paying different rates for different cards, with a simple flat rate you pay one rate for all – Visa, Mastercard and EFTPOS – transactions. This means you’ll always know what you’ll pay each month.
What card payments are included in the simple flat rate?
EFTPOS, Debit, Visa and Mastercard cards are included. AMEX can be added to your terminal but isn’t included in the flat rate.
Is the simple flat rate a percentage or a fixed cent rate?
It’s a fixed percentage for all credit and debit card transactions and a fixed cent rate for EFTPOS.
What about Tap & Pay?
Tap & Pay payments attract the same rate as cards that are inserted and which require the customer to enter a PIN.
Who is eligible for simple flat rate?
Any business who has a monthly turnover can apply for a simple flat rate.
What if my business grows or I have a higher turnover than expected?
There is no penalty for growing your sales – we won’t charge you a higher rate for a better than expected turnover, however we monitor all merchants to ensure the expected turnover has matched the quote provided.
Will I be locked in to a lengthy contract?
No. There is no minimum term required for simple flat rate.
How long does it take for funds to settle?

Your earnings are settled into your account the next business day. This means we settle Monday, Tuesday, Wednesday, and Thursday transactions the next day, and Friday, Saturday and Sunday transactions on Monday. The funds are available to you depending on your bank’s processing.

Public holidays settlement will be deposited on the next business day. If you have requested MOTO transactions, these payments are processed by our partner Merchant Warrior and settle every two business days and have the MSF deducted before settlement.

Can I choose which bank account the funds are settled into or will you only settle to selected banks?
With Smartpay you have the freedom to choose any business bank account for your settlement.
Is terminal rental an extra charge?
Your simple flat rate includes x1 portable lightweight terminal. If you want additional terminals you will need to pay a monthly fee for these.
What type of terminal will I get?
Our lightweight terminal can connect via 3G mobile, Wi-Fi, or broadband and can support add-on functions like Tap n Go, Tipping, Mail Order/Telephone Order (MOTO) and Surcharge Add-on. PLUS coming soon – Alipay and WeChat Pay.
How long does it take for the terminals to arrive?
Once your application is approved it’ll take 5–7 business days for the terminal to arrive.
Do I have to pay extra for paper rolls?
No. Paper rolls are free! Just pay Shipping & Handling.
What if I have technical problems?
As a Smartpay customer you will have access to our 24 hours a day, seven days a week technical support service. Simply call 1800 433 876 and our experienced team will help you. If you experience a problem with your terminal that can’t be resolved by our technical support team over the phone, we will courier you a replacement terminal at no additional cost.
Will I need to pay for any security or software updates to the terminal?
No. Your Smartpay terminal will be upgraded automatically free of charge during the life of your lease.

Got any other questions? Give us a call 1800 433 876

More about our Simple Flat Rate solution

Ready to simplify your EFTPOS bill?
Get in touch

Give us a call on 1800 433 876 today, or submit your details and a payments specialist will call you back.

We can turn around your application by the next business day so you can start saving straight away.

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