Mail Order / Telepone Order (MOTO)

How do I make transaction when the card is not present?

Making a purchase without the card present is known as Mail Order, Telephone Order (MOTO).

This functionality can be enabled for merchants who process telephone or mail order sales. MOTO should only be used in situations where cardholder authorisation is given for the transaction and the credit card is not physically present to be used at the terminal.

Getting started

Before starting a MOTO transaction, please double check that you have this functionality enabled.  You can do this by calling us on 1800 433 876 (you will need to have your terminal ID handy).

How to make a MOTO transaction
  1. Select MOTO, enter the purchase amount and press ENTER
  2. Type in the 16-digit card number, press ENTER
  3. Enter 3 digit card security number and press ENTER, if not available press CLEAR to continue
    (if 3 digit card security number is not available, you will need to select a reason why from the list displayed)
  4. Enter card expiry date [mm/yy], press ENTER
  5. There will be a list of scenarios displayed, select your appropriate situation and press ENTER
  6. Select your transaction type and press ENTER
  7. Enter purchase amount and press ENTER
  8. Select CRD account type (This will only work with credit account option)
  9. Eftpos terminal displays ACCEPTED or DECLINED result
  10. Eftpos receipt will be offered (depending on receipt print/prompt settings)
  11. Eftpos terminal returns to idle screen ready for next transaction
How to perform a MOTO refund
  1. Press MENU (up key) and push 8 then 7
  2. Enter the customers 16 digit card number and press ENTER
    (refunds must be made to the same card and account as the original transaction)
  3. Enter 3 digit card security number and press ENTER, if not available press CLEAR to continue
  4. Enter card expiry date [mm/yy], press ENTER
  5. There will be a list of scenarios displayed, select your appropriate situation and press ENTER
  6. Select REFUND
  7. Enter refund amount and press ENTER
  8. Enter refund password and press ENTER
  9. Select CRD account type (this will only work with credit account option)
  10. Eftpos terminal displays ACCEPTED or DECLINED result
  11. Eftpos receipt will be offered (depending on receipt print/prompt settings)
  12. Eftpos terminal returns to idle screen ready for next transaction

Get advice from a payments specialist today!

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