Open your doors to more Chinese customers
9 million Chinese visitors are expected to visit Australia in the next 5 years – make sure your business is ready to welcome them.
Open your doors to more Chinese customers
9 million Chinese visitors are expected to visit Australia in the next 5 years – make sure your business is ready to welcome them
Accept Alipay and WeChat Pay in the same simple way you accept credit cards
✔ Process Alipay transactions on your Smartpay terminal the same way you already do for other card payments.
✔ No additional hardware, no set-up fee, no minimum term.
✔ Low flat transaction fee.
✔ QR code appears on your terminal for your customer to scan, in the similar way to how they are used to in China.
✔ Your customer pays in a currency they are familiar with, and sees the transaction in their own language.
How Alipay & WeChat Pay work
Enter transaction amount on the terminal.
Select Alipay or WeChat Pay option.
Your customer sees the total amount payable in their own currency and approves the transaction in Alipay or WeChat Pay with their pin.
Frequent asked questions
How does currency conversion work? Will this affect how much I get?
Alipay and WeChat manages the currency conversion in their app. The currency conversion is locked in at the time of the transaction. Your customer is shown the Australian dollar amount, the conversion rate and the total Chinese RMB dollar value that they will be charged at the time of payment.
Smartpay settles you the full Australian dollar amount of the transaction so the currency conversion rate will not affect how much you will get settled.
When do I get paid for transactions made through Alipay or WeChat Pay?
We’ll settle you two business days after the transaction. Business days consider both Australian and Chinese public holidays.
Please note that settlement window for Alipay and WeChat Pay is different – the trading day is midnight to midnight Beijing time.
What happens if a customer asks for a refund?
You can perform a refund for a QR transaction up to the value of the original transaction within 90 days for WeChat Pay or for up to one year for Alipay. The customer will need to show you their original transaction receipt for you to get the refund code. You can view the user guides for Alipay & WeChat Pay payments for steps on how to process a refund. You can refund any amount up to the original transaction.
How long does it take for a refund to appear in a customer's account?
The refund is immediate – it will appear in the customer’s Alipay or WeChat Pay account as soon as the refund has been processed.
What does it cost to accept QR payments?
There is no sign-up fee for QR payments and no term commitment. If you are on the Simple Flat Rate plan, your Merchant Service Fees for Alipay or WeChat Pay transactions are the same as for Visa or Mastercard. If you are on SmartCharge, currently we can not add the surcharge to Alipay or WeChat Pay payments. You will be billed for the merchant service fees of 1.5%+GST for these payments.
What is the advantage of a dynamic QR code over a static QR code?
A dynamic QR code, which Smartpay’s solution uses, conveys the merchant information and the purchase amount. This means your customer just needs accepts the transaction in their app. This means you as the merchant are in control of the amount and the payment experience is quick. A static code however, just tells Alipay or WeChat Pay your merchant information and your customer then needs to enter the purchase amount. The merchant needs to carefully check the amount is correct. In China purchase limits have been introduced on static codes and there have been instances where merchant’s static codes have been replaced by ones linking to fraudsters accounts.
How will my customers know I accept Alipay or WeChat Pay?
We will provide you with signage for inside and outside your store. It’s important that these are displayed, not only in the shop but where Chinese customers can see when walking past as Alipay and WeChat have strong brand awareness. Chinese feel pride in seeing this brand and feel more welcome to enter stores accepting these payment methods.
What marketing support does Smartpay offer for Alipay and WeChat Pay?
When you are approved for an Alipay Merchant ID your business will automatically appear in the ‘Discover’ section of the Alipay app. When you provide us content we will add to this basic listing in with photos and information to help attract customers. This content will be translated for you into Chinese. This will allow users to find your business and know that you accept Alipay. Think of it like when you go on google maps and it displays shops near your vicinity. You’ll get access to seasonal campaigns from Alipay & WeChat Pay – these are often in the form of rebates for customers using these payment methods and are part or fully funded by the apps. You can have your own coupons loaded in Alipay to drive foot traffic.
Learn more about Alipay and WeChat Pay
Get Alipay & WeChat Pay
Accept Alipay and WeChat Pay payments on the same terminal you use for EFTPOS and credit cards.
Alipay provides a marketing platform that can help your business reach Chinese visitors, students and residents. Make the most of this free exposure to over 1 billion users by sharing your marketing content with free translation.
Why Alipay & WeChat Pay
Mobile payment from QR codes are now an integral part of Chinese consumer culture. Adding QR acceptance will help capture sales from Chinese migrants, students & tourists.