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2020 Customer Satisfaction Survey Results

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At Smartpay, we’re all about making our customers happy. That’s why we conduct annual Customer Satisfaction Surveys to discover why our customers love us, and how we can improve. These surveys allow us to refine our products and customer experience.

A massive thank you to everyone who responded to the 2020 survey. We read every submission and got to work implementing improvements based on your feedback. We found your responses super helpful in determining how we can better serve and care for you.

What did we learn?

Tap and Go on a small number of cards and mobile phones had been an issue. We worked with the banks and our engineers to fix these issues, which were quickly resolved. If you experience any future issues, please insert the card in the terminal to process the transaction.

After Covid, many consumers no longer wanted paper receipts. We all want to do our bit for the environment, so we added a function to our terminals to allow you to disable receipts.

Based on your feedback, we also added a beep signal to our terminals when a transaction is declined. 

We also heard your feedback on paper roll ordering: for our customers who wanted the ability to order more paper rolls in one go, you can now request up to 180 paper rolls at a time.

Thanks again to everyone who took part in our survey. We’ll continue to work with you to improve your experience, so feel free to get in touch any time.

Want to know more about surcharging?

Keen to know how surcharging on EFTPOS works, or what you could save with Smartpay Zero Cost™ EFTPOS? Get in touch with the team at Smartpay to find out more.

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