Just as people care about their skin, so should businesses care about their payment solution.
For Eclipse the Essential Spa, a recent change to their payment regime rewarded the business with a $10K annual savings.
“With Covid, everyone was paying with their card, and our costs went up immediately,” says owner Tracy.
“We were paying the bank about $700 per month, up to $2000 during our busiest month.”
That was before they made the switch to Zero Cost™ EFTPOS from Smartpay.
Zero cost™ EFTPOS a game-changer for small business
“Our card transaction costs were getting out of hand, and we were considering increasing our prices. We couldn’t absorb the costs.
“Then we heard about Smartpay’s Zero Cost™ EFTPOS from one of our clients who owned a restaurant.
“She told us switching to Smartpay’s Zero Cost™ EFTPOS was a game-changer for her business.”
“It eliminated the card costs and made reconciling EFTPOS transactions simple. It sounded ideal! We got in touch with Smartpay, and we’ve never looked back.”
Discovering the perfect treatment for card transaction fees.
Zero Cost™ EFTPOS eliminates transaction fees for merchants. Instead, the solution automatically generates a surcharge that’s fair and reasonable and adds this to the final bill for the customer to pay. As a result, there are no transaction fees for the merchant and no complicated EFTPOS reconciliations at the end of the day.
“The team at Smartpay are great – they made switching so easy.” Tracey says.
“I am not a tech-savvy person; they took care of everything. The terminal arrived, and it was all simple plug-in and play stuff.”
Customers still smiling after change
So did the switch to a surcharge cause frown lines for her clients? Hardly any, according to Tracy.
“We’ve been operating in our local area for 23 years. We built this business from a team of two into a team of 12. So I was a little concerned about the reaction before making the change. But I knew my client had recommended Smartpay, and she was using Zero Cost™ EFTPOS successfully. That gave me confidence.” Tracey explained.
“After switching over, we placed a sign on our counter and told our customers about the change.”
“Our clients have been very supportive, and 98% have no issue.”
“The odd one prefers to pay by cash, and that’s absolutely OK. Our customers have the choice and still get our most competitive prices. They’re happy with that, and so are we. I feel everyone is winning here.”
Savings brings a healthy glow to business
“We are saving close to $10,000 annually, which has helped with our cash flow and other business expenses.” Tracey says.
“The last two years have been very challenging. During our lockdowns, we still had many overheads, so we are lucky to have switched to Smartpay’s Zero Cost™ EFTPOS.”
“I have already recommended Smartpay to other businesses and will continue to recommend it. My client was right: It is an absolute game-changer.”