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Butcher trims fat on bank fees and saves $15k p.a.

Websters Gourmet Meat Kitchen is renowned locally for its prime cuts and delicious gourmet sausages.

But one thing was leaving a bad taste in the mouths of the owners, Duncan and his wife.

“Our bank fees were going through the roof after covid because of card transactions.”

“We noticed more people were paying with tap-and-go, and that was pushing up our costs.” Duncan says.

“Our bank fees were costing us about $15K a year.”

“We’re a family business, and these fees do add up. Finally, we got to a point where we could not absorb them anymore.”

Smartpay gets business off the EFTPOS hook

“Another butcher recommended Smartpay and said Zero Cost™ EFTPOS was a ‘game changer’ for reducing fees and charges.

“I got in touch with them asap, and I liked what I heard.”

With Smartpay’s Zero Cost™ EFTPOS, a small surcharge is automatically calculated instead of the business paying for every card transaction. This surcharge is then added to the bill for the customer to pay. 

“I also didn’t need to muck around with changing banks. We could keep our business banking where we had it and just change our EFTPOS to Smartpay.” Duncan says.

“Smartpay made switching easy. We were set up and taking payments without any hassles.”

Keeping local customers loyal

 “Our only small concern was what our customers might think. We’re situated in a small shopping strip, and we’ve been building this local business for 18 years.”

“Our customers are friends, and their loyalty was everything during Covid.”

“In the end, it was a non-issue. We put out a sign and explained the change to customers.”

“Our customers love us for our quality, well-priced meat. They were happy to pay for the convenience of using their card and reward points, and they could still pay in cash.”

‘I have not lost any business as a result of the switch.’

Zero Cost EFTPOS makes life easy for everyone

“We have six staff, and the automatic surcharge calculations are exactly what we need.”

“There’s no maths or training required. We just punch in the sale amount, and everything is calculated.”

“Zero Cost™ EFTPOS is seamless and quick, and it just works.”



“I have recommended Smartpay’s Zero Cost™ EFTPOS solution to other businesses, and most have made the switch too,” says Duncan.

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.

We have signs on our counter and advise customers when they pay; we are very transparent. The surcharge appears on the terminal screen and their receipt.