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$10K p.a. savings helps Grocer after Covid

Australians stocked up on everything when Covid hit – everything but cash for payments. Instead, they used their cards more, and the costs for small businesses like Absolute Asian Grocery in South Australia went up suddenly, says owner Suon Kang. 

“We were paying about $800 every month in transaction fees.”

“It’s too much for a small family business, especially with all the other costs of Covid. 

“But when we switched to Smartpay’s Zero Cost™ EFTPOS, things got better,” Suon says.

Zero regrets switching to Zero Cost™ EFTPOS

Smartpay’s Zero Cost EFTPOS solution passes on the cost of a card transaction to the customer. Instead of the merchant paying a  transaction fee, customers pay a small surcharge. It’s all automatic, and it’s fair to everyone. 

Despite being with his previous provider for eight years, Suon says switching was an easy decision.

“The team at Smartpay cared about our business.”

“When they explained how surcharging might work for us, it made a lot of sense.” 

"The transition could not have been smoother."

“We applied, the terminal arrived, and it was all plug-in and play.” 

Keeping costs down and community support up

“I was a little nervous about how our customers might react;  however, our customers have been absolutely terrific.”

“We are very thankful to our community and their support.”

“We have a sign on our counter. That’s about it.” Suon says.

“Our customers understand we’re a small business, and Covid has been tough.”

Switching a booster for business

Thanks to Zero Cost™ EFTPOS, Suon says the business is starting to put the pandemic behind them.

"Zero Cost™ EFTPOS is helping us to recover after Covid"

“We are saving nearly $10,000 per annum in fees. We’re using this to cover those other business expenses that did not stop during the lockdown.”

“Even reconciliation is faster and easier with our Smartpay solution.”

“The amount I punch into the terminal is the amount I receive in my bank account. It’s so easy.” 


“I only wish we had switched sooner.”

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about Zero Cost EFTPOS. To talk about how surcharging could work for your business, get in touch with the team at Smartpay.

We have signs on our counter and advise customers when they pay; we are very transparent. The surcharge appears on the terminal screen and their receipt.