Chilcott’s family butchery love to give customers the best cut of meat.

But giving their bank a $14K cut of their annual profits in EFTPOS charges? That was a sore point.

“Banks have been charging us for a long time, and it hurts, really hurts. That $900-$1200 a month adds up,” says David, the owner.

That’s why switching to SmartCharge from Smartpay was an easy decision

“It made a lot of sense to me as I have noticed many businesses surcharging to cover costs.”

Is a surcharge with your sirloin OK?

As a fourth-generation family business – where the team know customers on a first name basis – you might think introducing a surcharge would a be a risky proposition, but as David explains, it’s not a big deal in practice.

“I put a little sign up to advise our customers, and we explained this to many of our local customers.

“Customers do not flinch about paying a little extra. Hardly anyone carries cash anymore and this is the new norm. When they go elsewhere they get surcharged, so they are used to it.”

“Customers do not flinch about paying a little extra’’.

Simple to set up. Simple to use.

“The setup process was so easy. We gave your rep all our details and the next thing they were installing the terminals. Switching from the bank was straight forward. The SmartCharge machine works exceptionally well. It has always been easy to use, and the automatic surcharge calculations mean we just type in the purchase amount.”

“Our staff love that simplicity.”

Extra fat in those margins

“We are saving around $10,000 to $14,000 per year, which makes a big difference to our cash flow. It’s money we can now use to cover other expenses.”

“We’re saving around $10,000 to $14,000 per year.”

“This is an extraordinary shopping strip, and all the business owners know each other. I have spoken to them about what SmartCharge has meant to my business, so I am sure others have made the change.”

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about SmartCharge. To talk about how surcharging could work for your business get in touch with the team at Smartpay.

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