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Affected by floods? Here are some resources to assist

If your business has been affected by the recent South East Queensland and New South Wales floods, there is a range of support and resources available to help you get your business back up and running.

Find support and assistance

Natural disaster assistance is available from the Australian Government, NSW and Queensland governments to help businesses directly affected by floods.


State Government Flood & Storm Assistance NSW

Specifically Northern NSW, February 2022 floods


State Government’s natural disaster assistance QLD

Australian Government support for South East QLD floods

What to do during and following an emergency

When an emergency happens, your first priority should be the safety of you, your employees and customers. Once you’re safe, you can look into protecting your business, assets and business recovery.

Stay up to date
It’s important to stay up to date with the latest information. In a flood or fire event, the situation can change quickly so regularly check your state emergency service website for the most up to date information about the situation and any actions you need to take.

Follow emergency procedures

When faced with an emergency situation – in addition to following your business’s emergency procedures or continuity plan, you may wish to keep on hand a checklist of essential contacts and information. Ensure to have a document file containing:

  1. Employees and their emergency contact details
  2. Emergency procedure plan 
  3. A list of roles and responsibilities for employees (e.g. fire warden, first aid etc)
  4. Copies of your insurance details / documents kept offsite
  5. A list of your suppliers and contact details
  6. Any financial documents
  7. A list of organisations or contacts who will be essential to your business recovery post emergency (e.g. insurance, legal, service providers, suppliers, employees)
  8. Any key customers and how you would contact them in an emergency to tell them what has happened (social media channels can help with mass messaging)

Why you need an emergency management plan

In Australia, natural disasters such as floods, fire and even earthquakes can strike without warning and can be fast moving. During an emergency, after everyone’s safety, your main aim is to ensure your business continues operating or can get back on track as soon as possible. By carefully researching and planning before an emergency happens, you’ll be ready to act quickly and effectively.

An emergency management plan includes 3 plans to help you before, during and after an emergency:

  • The continuity plan – helps you prepare your business for an emergency by identifying risks to critical areas and how to best protect them.
  • The emergency action plan – helps you and your staff know what to do during an emergency situation.
  • The recovery plan – guides your business’s recovery after an emergency.

Smartpay are here to help

We understand that many business owners and families are affected by the floods and during this unprecedented time, we are ready to assist our merchants when they are ready. 

Throughout this period:

  • If you are not transacting, we will waive all fees and terminal rental until you are in a position to resume trading
  • If you need a replacement terminal, this will be our priority. You only need to call 1800 433 876 when you’re ready
  • Don’t worry if your terminal is lost or damaged due to the flooding, there will be no cost for a replacement for you

If you have been affected or there are any other circumstances we need to be aware of, please contact our merchant services team and we will work with you to help where we can.

If you would like to donate

There are many ways you can donate both financially as well as goods and we have outlined a few key organisations below:

On third-party giving platform Good 2 Give, you can donate to multiple organisations at once, however if you prefer to donate to specific charities, here are some that are specifically providing relief to the victims of the QLD and NSW floods:

Want to know more about surcharging?

If you’re keen to learn more about how surcharging on EFTPOS works, or what you could save, find out more about SmartCharge. To talk about how surcharging could work for your business get in touch with the team at Smartpay.